Post Office trials 150 new drop off points for home shopping returns
The Post Office is to launch a trial of over 150 new drop off points for home shopping customers returning orders using Royal MailÂ’s pre-paid returns services.
The new drop off points will be in addition to the 11,500 Post Office branches already operating the service.
The sites, which will begin rolling out in the coming weeks, will be based in existing retail outlets such as garages and convenience stores with the majority opening seven days a week.
Martin George, chief commercial officer at the Post Office, said: “Around one in ten online orders are returned so retailers need to ensure they provide a convenient, easy and reliable returns network. It’s a growing market and one in which the Post Office, through its unrivalled reach, is the market leader.
“We know people want the flexibility to choose where and when they return home shopping orders. We have the UK’s largest and most trusted returns network. Through trialling these new drop off points we want to make it easier for even more people to access our network by giving greater choice when retuning items.”
The Post Office is currently undergoing a modernisation programme which includes introducing longer opening hours across its network. Almost 2,000 of its branches are now open on Sundays, and over 5,000 branches offer extended hours for customers totalling an extra 150,000 extra hours a week.
Nick Landon, managing director of Royal Mail Parcels, said: “Post Office’s trial supports Royal Mail’s drive to be customer responsive and provide more options for our parcel customers, including online shoppers. Online shoppers want as easy a returns experience as possible and Post Office’s trial provides even greater flexibility for customers to access Royal Mail’s Pre-paid Returns service made available by many online retailers.”
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