THE RETAIL BULLETIN - The home of retail news
HOME
RETAIL NEWS
RETAIL EVENTS
Fashion
Department Stores
Shopping Centres & Retail Parks
Home & DIY
Electricals
Health & Beauty
General Merchandise
Entertainment
Sports & Leisure
Retail Solutions
Food & Drink
Interviews
RETAIL INSIGHTS
RETAIL SOLUTIONS
ABOUT US
CONTACT US
SUBSCRIBE FOR FREE
Post Office trials 150 new drop off points for home shopping returns

The Post Office is to launch a trial of over 150 new drop off points for home shopping customers returning orders using Royal MailÂ’s pre-paid returns services.

GENERAL MERCHANDISE

Post Office trials 150 new drop off points for home shopping returns

The Post Office is to launch a trial of over 150 new drop off points for home shopping customers returning orders using Royal MailÂ’s pre-paid returns services.

The new drop off points will be in addition to the 11,500 Post Office branches already operating the service. 

The sites, which will begin rolling out in the coming weeks, will be based in existing retail outlets such as garages and convenience stores with the majority opening seven days a week.  

Martin George, chief commercial officer at the Post Office, said: “Around one in ten online orders are returned so retailers need to ensure they provide a convenient, easy and reliable returns network.  It’s a growing market and one in which the Post Office, through its unrivalled reach, is the market leader.  

“We know people want the flexibility to choose where and when they return home shopping orders.  We have the UK’s largest and most trusted returns network.  Through trialling these new drop off points we want to make it easier for even more people to access our network by giving greater choice when retuning items.”  

The Post Office is currently undergoing a modernisation programme which includes introducing longer opening hours across its network. Almost 2,000 of its branches are now open on Sundays, and over 5,000 branches offer extended hours for customers totalling an extra 150,000 extra hours a week.  

Nick Landon, managing director of Royal Mail Parcels, said: “Post Office’s trial supports Royal Mail’s drive to be customer responsive and provide more options for our parcel customers, including online shoppers. Online shoppers want as easy a returns experience as possible and Post Office’s trial provides even greater flexibility for customers to access Royal Mail’s Pre-paid Returns service made available by many online retailers.”

 

Email this article to a friend

You need to be logged in to use this feature.

Please log in here

Subscribe For Retail News

RETAIL EVENTS

Omnichannel Futures Conference 2019
Omnichannel Futures Conference 2019
6 February 2019
Cavendish Conference Centre, London WG1 9DT
A truly omnichannel offering requires an understanding of customer behaviour across all shopping channels and how this should impact your overall business strategy
Customer Engagement Conference 2019
Customer Engagement Conference 2019
5 June 2019
Cavendish Conference Centre, London W1
The 10th Annual Retail Customer Engagement Summit
The HR Summit 2019
The HR Summit 2019
Tuesday 8 October 2019
The Cavendish Conference Centre, London W1
The 11th HR Summit 2019, The Cavendish Conference Centre, London W1, 8 October 2019
AI in Retail Conference 2019
AI in Retail Conference 2019
16 October 2019
Cavendish Conference Center, 22 Duchess Mews, London W1G 9DT
Digitally native competitors and demanding customers are forcing a new perspective in retail. AI and machine learning can help you step up to the challenges; and some ‘small and beautiful’ solutions can increase your conversion rates within just a few weeks.
Payment Roundtable 2019
Payment Roundtable 2019
6 February 2019
The Cavendish Conference Centre, 22 Duchess Mews, London W1G 9DT
The Retail Bulletin Payment Roundtable will raise debate and discussion centred on but not exclusive to improving the in-store payment process