THE RETAIL BULLETIN - The home of retail news
Lest we forget
HOME
RETAIL NEWS
RETAIL EVENTS
Fashion
Department Stores
Shopping Centres & Retail Parks
Home & DIY
Electricals
Health & Beauty
General Merchandise
Entertainment
Sports & Leisure
Retail Solutions
Food & Drink
Interviews
RETAIL INSIGHTS
RETAIL SOLUTIONS
ABOUT US
CONTACT US
SUBSCRIBE FOR FREE
New retail ombudsman service launched

A new retail watchdog has been set up to resolve consumer complaints between retailers and shoppers.

GENERAL MERCHANDISE

New retail ombudsman service launched

A new retail watchdog has been set up to resolve consumer complaints between retailers and shoppers.

The service aims to help those consumers who have made a complaint to a company and the issue has not been resolved.

Overseen by an independent board and chaired by Sir Eric Peacock, the service will be voluntary for retailers to join. Retailers listed on The Retail Ombudsman website include Debenhams, Mothercare, Halfords, Argos, Wilkinson and Boots.

Companies which join the service will be charged up to £2,000 a year and £45 for each case that the ombudsman takes on.

On The Retail Ombudsman website it states that the service may also be able to help shoppers even when retailers are not members.

Barrister Dean Dunham, who will begin working with the ombudsman on 1 January, said shoppers who could not afford a lawyer now have the option of using the ombudsman service instead.

He told the BBC: “In this day and age, with shopping online as well as the high street, there are millions of complaints. A large proportion get resolved, but a large proportion don't.

"Those people are frustrated and they don't know where to turn and can't afford a lawyer. Now they can turn to the ombudsman."

On its website The Retail Ombudsman said: “By dealing with a member of The Retail Ombudsman, the public may be confident about the retailer’s practice and procedures, including the way in which it addresses customer complaints.” 

Companies joining the scheme have agreed to follow a Code of Practice and can be recognised through the TRO logo.

Email this article to a friend

You need to be logged in to use this feature.

Please log in here

Subscribe For Retail News

RETAIL EVENTS

The Retail Design Seminar 2018
The Retail Design Seminar 2018
14 November 2018
The Cavendish Conference Centre
The Retail Design Seminar 2018
Omnichannel Futures Conference 2019
Omnichannel Futures Conference 2019
6 February 2019
Cavendish Conference Centre, London WG1 9DT
A truly omnichannel offering requires an understanding of customer behaviour across all shopping channels and how this should impact your overall business strategy
Customer Engagement Conference 2019
Customer Engagement Conference 2019
5 June 2019
Cavendish Conference Centre, London W1
The 10th Annual Retail Customer Engagement Summit
AI in Retail Conference 2019
AI in Retail Conference 2019
18 September 2019
Cavendish Conference Center, 22 Duchess Mews, London W1G 9DT
Retail marketing is changing pace rapidly by making communication across all platforms personalised, relevant, efficient, and helpful. AI not only helps shoppers find a perfect product but also pre-empts the shopping behaviour and speeds up payment.
The HR Summit 2019
The HR Summit 2019
Tuesday 8 October 2019
The Cavendish Conference Centre, London W1
The 11th HR Summit 2019, The Cavendish Conference Centre, London W1, 8 October 2019