THE RETAIL BULLETIN - The home of retail news
Department Stores
Shopping Centres & Retail Parks
Home & DIY
Health & Beauty
General Merchandise
Sports & Leisure
Retail Solutions
Food & Drink
New APP means the days of ineffective call centres are numbered

Culture changing social media technology gives consumers a louder voice and better customer service A new web app claims it can give consumers a real voice in the crowd when they demand effective customer service - and could save UK business millions.


New APP means the days of ineffective call centres are numbered

For the customer those frustrating hours spent on the phone to a call centre will be a thing of the past.

The new technology - called CROWDS - allows customers to use their Twitter account - to ask a question, raise an issue or make a complaint about product or a service. In return they get a helpful answer from a fellow, sympathetic customer - not just a response from a company employee. The Tweet is simply picked-up by the technology and pointed in the right direction.

CROWDS is the latest online offering from Conversocial,  it is the first time the power of social media is being embraced to create an effective alternative to the traditional dial-in call centre to deal with customer issues.
The technology contained in CROWDS also means companies across the globe will be able to slash their customer service costs by millions. 

CROWDS allows businesses to enlist enthusiastic members of their online community who can be put in touch with any consumer interested in discussing their products or services.

CROWDS is the brainchild of Conversocial's founder, internet entrepreneur, Joshua March. He says we are now living in the age of the Trust Economy where millions of conversations on social media can be turned into a valuable and precious resource.

March, who founded in 2010, says this revolution will change the way companies interact with their customers.

"The explosion in social media applications means the world is coming together online. It gives people the opportunity to share their passions and experience on anything," says March.

"The trust economy is opening a pathway for a down-to-earth, effective customer service which lives in the cloud. It is giving consumers a voice."

Conversocial is helping hundreds of brands worldwide serve their customers on social, including Hertz, Tesco, Barclaycard

Email this article to a friend

You need to be logged in to use this feature.

Please log in here

Subscribe For Retail News


Retail Human Resources Summit
Retail Human Resources Summit
Wednesday 3 October 2018
The Cavendish Conference Centre, London W1
The 10th HR Summit 2018, The Cavendish Conference Centre, London W1, 3rd October 2018
The Retail Design Summit 2018
The Retail Design Summit 2018
14 November 2018
The Cavendish Conference Centre
The Retail Design Summit 2018
Omnichannel Futures Conference 2019
Omnichannel Futures Conference 2019
6 February 2019
Cavendish Conference Centre, London WG1 9DT
A truly omnichannel offering requires an understanding of customer behaviour across all shopping channels and how this should impact your overall business strategy
Customer Engagement Conference 2019
Customer Engagement Conference 2019
5 June 2019
Cavendish Conference Centre, London W1
The 10th Annual Retail Customer Engagement Summit
National Minimum Wage Breakfast Briefing
National Minimum Wage Breakfast Briefing
20 September 2018
6th Floor 1, St. Martin's Le Grand London, EC1A 4AS
National Minimum Wage Breakfast Briefing