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Morrisons brings back express checkouts

Morrisons is bringing back staffed express checkouts to its supermarkets this week as it looks to offer customers a better shopping experience.

GENERAL MERCHANDISE

Morrisons brings back express checkouts

The express lanes will serve customers buying ten items or less and will offer an alternative to self-scanning.

David Potts, the recently appointed chief executive of Morrisons, said: “We’re listening hard to our customers and responding quickly wherever possible. If customers from time to time do smaller shops, they want to get in and out of our stores quickly.

“We are responding by introducing express checkouts which shoppers with ten items or less can use. These checkouts - and our very helpful staff - will offer a quick and personal service, helping to keep queues low and improving thousands of shopping trips."

Two express lanes will be introduced at each of Morrisons 504 supermarkets nationwide. They will be run from existing checkout units within each store. While one will be operational from 8am to 8pm, both will be open during daily peak shopping periods of 12pm to 2pm and 4pm to 6pm.

The development comes after Potts and the Morrisons retail team asked staff and customers how to make the shopping at Morrisons better. Another recent change has been the removal of Morrisons intelligent queue management system to enable staff to us their own judgement to decide how many checkouts to open.

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