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McArthurGlen appoints chief customer officer

Designer outlet operator McArthurGlen has appointed Tom Enraght-Moony to the newly created role of chief customer officer.

DEPARTMENT STORES

McArthurGlen appoints chief customer officer

In his new position, Enraght-Moony will sit on the management board of the McArthurGlen Group, and will report jointly to its chairman, JW Kaempfer, and chief executive, Julia Calabrese.

The appointment follows a period of strong growth for McArthurGlen across Europe. This spring, the business brought three new projects to completion in France, Austria and the Netherlands and is now planning to increase McArthurGlen’s retail space by 50% to 900,000 square metres by 2021 across nine countries.

Enraght-Moony was most recently chief executive at The Leisure Pass Group, the provider of tourist city passes. Previous roles include chief operating officer then chief executive of online dating company Match.com.

Calabrese said: “Tom has exceptional online and offline experience working for global organisations in key European markets spanning mobile, internet technology and online consumer brands. This experience combined with his clear understanding of our customers and our brand partners will ensure that McArthurGlen remains one step ahead of the changing habits and expectations of consumers in an ever-digital world, while continuing to offer a best in class service and experience at every level of the business.”

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