THE RETAIL BULLETIN - The home of retail news
Department Stores
Shopping Centres & Retail Parks
Home & DIY
Health & Beauty
General Merchandise
Sports & Leisure
Retail Solutions
Food & Drink
Marks & Spencer sales edge up in Q4

Marks & Spencer saw its UK like-for-like sales edge up 0.6% in its fourth quarter driven by strong food sales, although sales of general merchandise continued to fall.


Marks & Spencer sales edge up in Q4

In the 13 weeks to 30 March 2013, food sales increased by 4% on a like-for like basis in the UK as the retailer enjoyed its biggest ever Easter week. Marks & Spencer said it was becoming the destination of choice for special occasion food and that its investment in operational execution had helped to improve product availability. 

However sales of general merchandise, which spans clothing, footwear and homewares, fell 3.8% although the retailer said it was "working hard" to improve performance in what it described as difficult trading conditions. Chief executive Marc Bolland said: "Customers are responding well to better editing of our Spring/Summer product ranges particularly our recent ‘Perfectly’ campaign. The new team has started to deliver operational improvements, with both availability and stock management ahead of last year." 

Group sales rose 3.1% in the quarter while total UK sales grew by 2.6%. The rise in UK total sales  included a 6.3% increase food sales and a 2.2% fall in sales of general merchandise.

Multi-channel sales climbed 22.9% as growth accelerated in the quarter due to the increased popularity of the retailer’s Click and Collect service, ‘Shop Your Way’ initiative and increased traffic to its website. 

Mobile sales were up 70% on last year as Marks & Spencer improved the mobile shopping experience for customers including an upgrade of its mobile app. A new e-commerce distribution centre will begin operating later this month and the retailer’s new web platform is on track to launch in spring 2014. 

Marks & Spencer said its international business continued to perform well with sales rising by 7% as a key franchise business in the Middle East delivered a good performance and markets in India and China continued to trade strongly. 

Looking ahead Bolland said: "In January we said we expect the pressure on consumers’ disposable incomes to continue throughout 2013. As a result we were cautious about the outlook for the year ahead and this view remains unchanged. We continue to make good progress in transforming Marks & Spencer from a traditional UK retailer to an international multi-channel retailer." 

Marks & Spencer Group will report its full year results on 21 May 2013.




Email this article to a friend

You need to be logged in to use this feature.

Please log in here

Subscribe For Retail News


Retail Human Resources Summit
Retail Human Resources Summit
Wednesday 3 October 2018
The Cavendish Conference Centre, London W1
The 10th HR Summit 2018, The Cavendish Conference Centre, London W1, 3rd October 2018
The Retail Design Summit 2018
The Retail Design Summit 2018
14 November 2018
The Cavendish Conference Centre
The Retail Design Summit 2018
Omnichannel Futures Conference 2019
Omnichannel Futures Conference 2019
6 February 2019
Cavendish Conference Centre, London WG1 9DT
A truly omnichannel offering requires an understanding of customer behaviour across all shopping channels and how this should impact your overall business strategy
Customer Engagement Conference 2019
Customer Engagement Conference 2019
5 June 2019
Cavendish Conference Centre, London W1
The 10th Annual Retail Customer Engagement Summit
National Minimum Wage Breakfast Briefing
National Minimum Wage Breakfast Briefing
20 September 2018
6th Floor 1, St. Martin's Le Grand London, EC1A 4AS
National Minimum Wage Breakfast Briefing