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Marks & Spencer rolls out Polytouch terminals equipped with Chip and PIN

Wincor Nixdorf says its Polytouch self-service solution unites online and in-store shopping

OMNICHANNEL

Marks & Spencer rolls out Polytouch terminals equipped with Chip and PIN

Wincor Nixdorf says its Polytouch self-service solution unites online and in-store shopping

Wincor Nixdorf, together withPyramid Computer GmbH, have announced that Marks & Spencer is now entering roll out phase of the polytouch® self-service terminals in its high street stores across the UK.

As of November 2013, approximately 700 polytouch kiosks in 32“ and 22“ format have been deployed. These next generation kiosks are expected to provide an even more convenient shopping experience by reducing queue times and further improving customer service.

Polytouch is an all-in-one multi-touch system and an ideal platform for interactive applications. The  device allows customers to browse for products held either in store or online, and is the first Polytouch screen interface in the UK to be equipped with integrated Chip and PIN to PCI DSS standards; allowing customers to safely pay for their purchases instantly.

Marks & Spencer is using the terminals to make the in-store shopping experience more convenient for customers by allowing them to move more freely between shopping channels and make payments as smoothly as possible.

Kyle McGinn, Head of M&S New Channels and Digital Labs, said: “Our goal is to be the best of M&S in every store and these kiosks do that in a convenient and practical way, whilst also providing inspiration and choice.   We’re encouraged with the customer feedback we’ve received so far and the performance we are getting from these devices.”  

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