THE RETAIL BULLETIN - The home of retail news
HOME
RETAIL NEWS
RETAIL EVENTS
Fashion
Department Stores
Shopping Centres & Retail Parks
Home & DIY
Electricals
Health & Beauty
General Merchandise
Entertainment
Sports & Leisure
Retail Solutions
Food & Drink
Interviews
RETAIL INSIGHTS
RETAIL SOLUTIONS
ABOUT US
CONTACT US
SUBSCRIBE FOR FREE
Marks & Spencer to allow online customers to return items to Simply Food stores

Marks & Spencer is expanding its returns service for online shoppers by allowing them to take back their clothing and homewares purchases to its Simply Food stores.

DEPARTMENT STORES

Marks & Spencer to allow online customers to return items to Simply Food stores

Marks & Spencer is expanding its returns service for online shoppers by allowing them to take back their clothing and homewares purchases to its Simply Food stores.

While customers could previously collect their online orders in Simply Food stores, items could only be returned at larger Marks & Spencer stores.

Richard Pugh, head of M&S.com logistics & returns, said: “We’ve responded to increasing demand from our customers for more choice and convenience when it comes to collecting and returning their online orders. Providing customers with a consistent customer experience, regardless of which Marks & Spencer store they’re in, is key to making every moment special.”

The company is extending the service through its partnership with Doddle and its ‘Powered by Doddle’ technology on Marks & Spencer’s existing in-store devices, which means it can offer customers hundreds of additional returns locations with minimal additional resource.

The solution has been piloted in seven locations from June 2017 and will now be made available across 280 Simply Food locations. More locations will be offered throughout the year.

Email this article to a friend

You need to be logged in to use this feature.

Please log in here

Subscribe For Retail News

RETAIL EVENTS

Omnichannel Futures Conference 2019
Omnichannel Futures Conference 2019
6 February 2019
Cavendish Conference Centre, London WG1 9DT
A truly omnichannel offering requires an understanding of customer behaviour across all shopping channels and how this should impact your overall business strategy
Customer Engagement Conference 2019
Customer Engagement Conference 2019
5 June 2019
Cavendish Conference Centre, London W1
The 10th Annual Retail Customer Engagement Summit
The HR Summit 2019
The HR Summit 2019
Tuesday 8 October 2019
The Cavendish Conference Centre, London W1
The 11th HR Summit 2019, The Cavendish Conference Centre, London W1, 8 October 2019
AI in Retail Conference 2019
AI in Retail Conference 2019
16 October 2019
Cavendish Conference Center, 22 Duchess Mews, London W1G 9DT
Digitally native competitors and demanding customers are forcing a new perspective in retail. AI and machine learning can help you step up to the challenges; and some ‘small and beautiful’ solutions can increase your conversion rates within just a few weeks.
Payment Roundtable 2019
Payment Roundtable 2019
6 February 2019
The Cavendish Conference Centre, 22 Duchess Mews, London W1G 9DT
The Retail Bulletin Payment Roundtable will raise debate and discussion centred on but not exclusive to improving the in-store payment process