Maplin customers to get their online purchases within 90 minutes
Shutl says the partnership will enable Maplin’s online customers to have their orders delivered within as little as 90 minutes or choose a convenient 1-hour delivery window from 9am to 9pm, seven days a week. Shutl will deliver to qualifying postcodes throughout the UK using stock from 83 Maplin stores across the country, with a further 21 stores to be covered in spring 2012. The new service will be available to over 60% of the UK’s online shoppers from launch.
Gareth Pownall of Maplin, commented, “this new partnership with Shutl will give our customers an even better access to our range of 15,000 products. Maplin is the first retailer to embed the Shutl delivery options within the Checkout process, and with delivery starting from only £5, the service represents fantastic value for money ”
After each delivery Shutl asks its customers to provide feedback, rating the experience across ease of use, speed of delivery, value for money and the delivery person. To date, 25% of customers have responded (10 times higher than the industry norm), rating the delivery company a notably positive score of 94%. Shutl also claims to have one of the highest net promoter scores of any UK company (73%), with customers regularly praising their service on their feedback page.
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