THE RETAIL BULLETIN - The home of retail news
HOME
RETAIL NEWS
RETAIL EVENTS
Fashion
Department Stores
Shopping Centres & Retail Parks
Home & DIY
Electricals
Health & Beauty
General Merchandise
Entertainment
Sports & Leisure
Retail Solutions
Food & Drink
RETAIL INSIGHTS
RETAIL SOLUTIONS
ABOUT US
CONTACT US
SUBSCRIBE FOR FREE
Maplin customers to get their online purchases within 90 minutes

Consumer electronics specialist Maplin has integrated Shutl’s delivery service into its website.

OMNICHANNEL

Maplin customers to get their online purchases within 90 minutes

Shutl says the partnership will enable Maplin’s online customers to have their orders delivered within as little as 90 minutes or choose a convenient 1-hour delivery window from 9am to 9pm, seven days a week.  Shutl will deliver to qualifying postcodes throughout the UK using stock from 83 Maplin stores across the country, with a further 21 stores to be covered in spring 2012.  The new service will be available to over 60% of the UK’s online shoppers from launch.

Gareth Pownall of Maplin, commented, “this new partnership with Shutl will give our customers an even better access to our range of 15,000 products.  Maplin is the first retailer to embed the Shutl delivery options within the Checkout process, and with delivery starting from only £5, the service represents fantastic value for money ”

After each delivery Shutl asks its customers to provide feedback, rating the experience across ease of use, speed of delivery, value for money and the delivery person. To date, 25% of customers have responded (10 times higher than the industry norm), rating the delivery company a notably positive score of 94%.  Shutl also claims to have one of the highest net promoter scores of any UK company (73%), with customers regularly praising their service on their feedback page.

Email this article to a friend

You need to be logged in to use this feature.

Please log in here

Subscribe For Retail News

RETAIL EVENTS

Retail Human Resources Summit
Retail Human Resources Summit
Wednesday 3 October 2018
The Cavendish Conference Centre, London W1
The 10th HR Summit 2018, The Cavendish Conference Centre, London W1, 3rd October 2018
The Retail Design Summit 2018
The Retail Design Summit 2018
14 November 2018
The Cavendish Conference Centre
The Retail Design Summit 2018
Omnichannel Futures Conference 2019
Omnichannel Futures Conference 2019
6 February 2019
Cavendish Conference Centre, London WG1 9DT
A truly omnichannel offering requires an understanding of customer behaviour across all shopping channels and how this should impact your overall business strategy
Customer Engagement Conference 2019
Customer Engagement Conference 2019
5 June 2019
Cavendish Conference Centre, London W1
The 10th Annual Retail Customer Engagement Summit
National Minimum Wage Breakfast Briefing
National Minimum Wage Breakfast Briefing
20 September 2018
6th Floor 1, St. Martin's Le Grand London, EC1A 4AS
National Minimum Wage Breakfast Briefing