THE RETAIL BULLETIN - The home of retail news
HOME
RETAIL NEWS
RETAIL EVENTS
Fashion
Department Stores
Shopping Centres & Retail Parks
Home & DIY
Electricals
Health & Beauty
General Merchandise
Entertainment
Sports & Leisure
Retail Solutions
Food & Drink
Interviews
RETAIL INSIGHTS
RETAIL SOLUTIONS
ABOUT US
CONTACT US
SUBSCRIBE FOR FREE
John Lewis to double the number of Kuoni concessions

John Lewis is to double the number of Kuoni travel concessions in its stores to eight following the success of the first four concessions in its Oxford Street, Southampton, Reading and Cardiff stores.

GENERAL MERCHANDISE

John Lewis to double the number of Kuoni concessions

John Lewis is to double the number of Kuoni travel concessions in its stores to eight following the success of the first four concessions in its Oxford Street, Southampton, Reading and Cardiff stores.

The four new concessions will open at the department store’s sites in Brent Cross, Aberdeen, Welwyn and Leicester. Combining the look and feel of the two brands, the concessions will feature John Lewis furniture and Kuoni fittings as well as iPads and plasma screens to encourage customer interaction and to bring the holidays to life through imagery and videos. 

The first four Kuoni concessions opened in the John Lewis stores in autumn 2012. As part of the brand partnership, Kuoni is already promoting John Lewis Travel Insurance to its customers and is the travel partner for the John Lewis Gift List where wedding guests can contribute to a Kuoni honeymoon.

Sean Allam, director, commercial operations at John Lewis said: “John Lewis customers have embraced the idea of buying holidays in our department stores, and we’ve been impressed at how well the concessions have performed. We’re seeing that customers want the expertise and advice they can get from visiting a branch, which in turn drives footfall to our shops and helps John Lewis to differentiate further our offer on the high street.

“Our partnership with Kuoni is a great fit for John Lewis, not only the concessions in our shops, but through other parts of our business such as John Lewis insurance and Gift List.”

Derek Jones, managing director at Kuoni added: “We are delighted our brand synergy with John Lewis has been so successful for both businesses and we’re really excited to have the opportunity to grow our partnership further and open four more concessions in autumn 2013.


“We strive to put our customers at the heart of everything we do and they really value the expert personal knowledge we provide. The success of our high street stores has shown that the best way to truly understand their needs is to spend time with them face to face in comfortable and inspiring surroundings.

“The new concessions will allow us to bring our unique approach to travel retailing to even more locations around the UK.”

Email this article to a friend

You need to be logged in to use this feature.

Please log in here

Subscribe For Retail News

RETAIL EVENTS

Omnichannel Futures Conference 2019
Omnichannel Futures Conference 2019
6 February 2019
Cavendish Conference Centre, London WG1 9DT
A truly omnichannel offering requires an understanding of customer behaviour across all shopping channels and how this should impact your overall business strategy
Customer Engagement Conference 2019
Customer Engagement Conference 2019
5 June 2019
Cavendish Conference Centre, London W1
The 10th Annual Retail Customer Engagement Summit
The HR Summit 2019
The HR Summit 2019
Tuesday 8 October 2019
The Cavendish Conference Centre, London W1
The 11th HR Summit 2019, The Cavendish Conference Centre, London W1, 8 October 2019
AI in Retail Conference 2019
AI in Retail Conference 2019
16 October 2019
Cavendish Conference Center, 22 Duchess Mews, London W1G 9DT
Digitally native competitors and demanding customers are forcing a new perspective in retail. AI and machine learning can help you step up to the challenges; and some ‘small and beautiful’ solutions can increase your conversion rates within just a few weeks.
Payment Roundtable 2019
Payment Roundtable 2019
6 February 2019
The Cavendish Conference Centre, 22 Duchess Mews, London W1G 9DT
The Retail Bulletin Payment Roundtable will raise debate and discussion centred on but not exclusive to improving the in-store payment process