THE RETAIL BULLETIN - The home of retail news
Department Stores
Shopping Centres & Retail Parks
Home & DIY
Health & Beauty
General Merchandise
Sports & Leisure
Retail Solutions
Food & Drink
John Lewis shakes up management team and creates new productivity role

The John Lewis Partnership has appointed a group productivity director and announced a number of senior management changes at John Lewis.


John Lewis shakes up management team and creates new productivity role

Andrew Murphy, who has worked as John Lewis retail director for the last five years, has been appointed to the newly created role of group productivity director. In his new role, Murphy will work closely with the Chairman's Committee and Partnership Board to develop plans that will support the John Lewis’s productivity improvements, financial strategy and the future organisation structure.

Sir Charlie Mayfield, John Lewis Partnership chairman, said: “The rapid rate of change in retail is set to continue and therefore the time is right for us to develop the thinking that will help sustain the Partnership in the next generation and I am delighted that Andrew has agreed to take up this new role. His appointment is part of the plans we are putting in place to deliver the Partnership's strategy in the next five years and follows the announcement of Tom Athron's appointment as group development director in June 2015.”

Online director Mark Lewis has succeeded Murphy as retail director and will take responsibility for both shop and online operations while Dino Rocos will become operations director. In addition to his current responsibilities for supply chain and merchandising, Rocos will also assume responsibility for omnichannel customer ordering, contact handling and health and safety.

Building on her current role as buying and brand director, Paula Nickolds will become commercial director and will lead the development of John Lewis’s future proposition including new store formats. Nickolds joined John Lewis as a graduate trainee in 1994.

Finally, Craig Inglis will take up the new role of customer director with his remit now including the end-to-end customer experience although he will continue to oversee marketing and customer insight. Inglis is currently marketing director at John Lewis, having joined the business in 2008.

Andy Street, managing director of John Lewis, said: “These important changes to the John Lewis Management Board place the customer at the heart of our decision making. The new John Lewis Board composition will ensure we continue to lead omnichannel retailing in the UK.”


Email this article to a friend

You need to be logged in to use this feature.

Please log in here

Subscribe For Retail News


Retail Human Resources Summit
Retail Human Resources Summit
Wednesday 3 October 2018
The Cavendish Conference Centre, London W1
The 10th HR Summit 2018, The Cavendish Conference Centre, London W1, 3rd October 2018
The Retail Design Summit 2018
The Retail Design Summit 2018
14 November 2018
The Cavendish Conference Centre
The Retail Design Summit 2018
Omnichannel Futures Conference 2019
Omnichannel Futures Conference 2019
6 February 2019
Cavendish Conference Centre, London WG1 9DT
A truly omnichannel offering requires an understanding of customer behaviour across all shopping channels and how this should impact your overall business strategy
Customer Engagement Conference 2019
Customer Engagement Conference 2019
5 June 2019
Cavendish Conference Centre, London W1
The 10th Annual Retail Customer Engagement Summit
National Minimum Wage Breakfast Briefing
National Minimum Wage Breakfast Briefing
20 September 2018
6th Floor 1, St. Martin's Le Grand London, EC1A 4AS
National Minimum Wage Breakfast Briefing