THE RETAIL BULLETIN - The home of retail news
HOME
RETAIL NEWS
RETAIL EVENTS
Fashion
Department Stores
Shopping Centres & Retail Parks
Home & DIY
Electricals
Health & Beauty
General Merchandise
Entertainment
Sports & Leisure
Retail Solutions
Food & Drink
RETAIL INSIGHTS
RETAIL SOLUTIONS
ABOUT US
CONTACT US
SUBSCRIBE FOR FREE
John Lewis says systems withstood the test of Black Friday

John Lewis said its systems stood up to the test of Black Friday when it received an unprecedented peak in customer orders.

GENERAL MERCHANDISE

John Lewis says systems withstood the test of Black Friday

It also reported that sales edged up 0.6% year-on-year last week and that sales have risen by 11% overall over the Christmas trading period. Last week’s online sales rose by 10% year-on-year.

The retailer said: “It is clear that the emerging story of this Christmas is how the changing shopping habits of British consumers are impacting retailers’ delivery operations, with the demand from Black Friday resulting in an unprecedented peak in customer orders.

“At John Lewis, our systems, processes and Partners have stood up to this test, and customers can shop with confidence across our delivery options. Customers continue to embrace the advantages of omni-channel, with Click & Collect orders up 32%, and sales assisted by Partners in shops, either on tablets or kiosks, up 31%.”

Fashion sales climbed by 5.2% year-on-year last week boosted by strong uplifts in sales of the retailer’s own-brand Kin label, childrenswear and premium beauty.

Within the home directorate, sales edged up 0.1% to follow the same trend as last year when customers left their gift buying to the last minute.

Following a peak in sales on Black Friday, sales within electricals and home technology were more subdued, falling by 4% on the same week last year.

Andrew Murphy, retail director at John Lewis, said: “This is the time of year when all aspects of retailers' operations are put to the test, and I’m very proud of how John Lewis Partners in our shops, distribution network and contact centres, have risen to the challenge and continued to deliver fantastic levels of service at their busiest time of year.

“It’s been a solid week of trade, and our results through the whole pre-Christmas period are encouraging. With fewer than 10 days to go until Christmas, it’s still all to play for.”

Email this article to a friend

You need to be logged in to use this feature.

Please log in here

Subscribe For Retail News

RETAIL EVENTS

Retail Human Resources Summit
Retail Human Resources Summit
Wednesday 3 October 2018
The Cavendish Conference Centre, London W1
The 10th HR Summit 2018, The Cavendish Conference Centre, London W1, 3rd October 2018
The Retail Design Summit 2018
The Retail Design Summit 2018
14 November 2018
The Cavendish Conference Centre
The Retail Design Summit 2018
Omnichannel Futures Conference 2019
Omnichannel Futures Conference 2019
6 February 2019
Cavendish Conference Centre, London WG1 9DT
A truly omnichannel offering requires an understanding of customer behaviour across all shopping channels and how this should impact your overall business strategy
Customer Engagement Conference 2019
Customer Engagement Conference 2019
5 June 2019
Cavendish Conference Centre, London W1
The 10th Annual Retail Customer Engagement Summit
National Minimum Wage Breakfast Briefing
National Minimum Wage Breakfast Briefing
20 September 2018
6th Floor 1, St. Martin's Le Grand London, EC1A 4AS
National Minimum Wage Breakfast Briefing