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John Lewis reclaims top ranking in customer satisfaction awards

John Lewis has reclaimed its position as the top retailer for customer satisfaction at this year’s Verdict Customer Satisfaction Awards.

GENERAL MERCHANDISE

John Lewis reclaims top ranking in customer satisfaction awards

The retailer bounced back to take the title of the UK’s best retailer at an awards ceremony held at the London Stock Exchange, coming back from third place last year.

Following Verdict’s survey of 5,900 customers, John Lewis took the Overall Retail Award and was also named Best Clothing, Best Homewares and Best Electricals Retailer.

Bonmarché came second in the rankings, while homewares retailer Dunelm Mill took third place. 

Verdict director of research & analysis Maureen Hinton said: “John Lewis swept the board this year coming top in all its main product categories, including for the first time, clothing. Apart from its service credentials its product ranges are delivering the inspiration and trust that customers appreciate.”

Andrew Murphy, retail director, John Lewis, added: “It's fantastic to have our customers acknowledge the outstanding products and service that Partners across John Lewis provide so consistently.”

*Strategies to identify and develop the loyalty of your customers through building trust and engagement, whilst achieving maximum ROI is the theme of the Retail Bulletin's one day, 4th Customer Loyalty Conference in London on June 12th 2013. It's a great chance to network with your peers in a relaxed, learning environment. Click here for the programme and registration.


 

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