John Lewis Partnership rolls out Google apps to 60,000 users
Google apps provide a platform for employees to share ideas, manage information such as rotas and get real-time updates to improve efficiency and customer service. In addition to email and sharing procedural instructions, John Lewis is using Google Apps to facilitate communication around the department store’s strategic direction and overall vision for the business.
Paul Coby, John Lewis chief information officer, said: “Superior customer service is a cornerstone of John Lewis, but traditionally retail operational and procedural information has been in a paper-based format. This is difficult to access when partners are on the shop floor. We rolled out Google Apps for the Retail Support platform to 30,000 employees in just six weeks, enabling them to access and manage information on the go, in real time and on any device.”
Cheryl Millington, chief information officer at Waitrose, added: “We’re just at the start of our Google journey but already apps are making it easier to communicate, collaborate and share ideas, as well as improving business processes."
Other retailers that have deployed Google apps include Ocado, Tavis Perkins and Just Eat.
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