John Lewis completes roll out of convenience store click and collect service
John Lewis has completed the national roll-out of its convenience store click and collect service with CollectPlus following a successful trial.
This means that customers can now collect their items from one of the 5,500 local convenience stores, newsagents, supermarkets and petrol stations in the CollectPlus network, which is set to expand to 7,500 in the current financial year.
With the trial launched in September 2013, more than 18,000 click and collect parcels were handled during a seven month period.
As with the trial, the service will cost £3 and purchases will typically be delivered to customers’ store of choice the next day.
James Leeson, head of online category at John Lewis, said: “Click and collect has become a huge part of our business and we are committed to providing our customers with the most convenient shopping experience. We’re delighted to have extended that to every corner of the country.”
Paul Scratchley, commercial director at CollectPlus, said: “Today’s shoppers are not always able to wait in at home for deliveries; and for those that live in more rural areas and smaller towns, even collection from the retailer’s store can be difficult.
“The roll-out of this service with John Lewis is a great example of how people in less populous areas of the country can still enjoy the same choice and convenience as those based in cities. We’re proud of the success of the trial and that in rolling the service out across the country, we are able to make John Lewis accessible to even more online shoppers.”
The partnership between John Lewis and CollectPlus complements the retailer’s in-store click and collect service. Over 90% of people in urban areas in the UK live within a mile of a CollectPlus store, and 89% of people that live in rural areas are within five miles of a store in the network.
