John Lewis acquires home improvements company Opun
The retailer said the acquisition will strengthen its position in the home services market and complement its home product range.
Sean Allam, director of commercial operations at John Lewis, explained: “John Lewis is known for its home product offer, and for delivering exceptional customer service. Opun’s commitment to end-to-end customer service chimes with our values, and we think it’s a great fit for John Lewis customers.”
Following the acquisition, Opun will operate as a wholly-owned subsidiary of the John Lewis Partnership and will retain its own brand. Formed three years ago, the company employs 50 people across two offices.
Allam added: “This acquisition will improve our capability in the home services market, built through our own trials with John Lewis Home Solutions.”
Opun founders Rod Brown and John Cushing said: “We founded Opun with a view to revolutionising the home improvement experience, putting customer values first and delivering a world class service using technology as our backbone. We are delighted to be joining John Lewis, which shares the same values as Opun.”
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