THE RETAIL BULLETIN - The home of retail news
Lest we forget
HOME
RETAIL NEWS
RETAIL EVENTS
Fashion
Department Stores
Shopping Centres & Retail Parks
Home & DIY
Electricals
Health & Beauty
General Merchandise
Entertainment
Sports & Leisure
Retail Solutions
Food & Drink
Interviews
RETAIL INSIGHTS
RETAIL SOLUTIONS
ABOUT US
CONTACT US
SUBSCRIBE FOR FREE
Jacobs develops multi-channel experience with Maginus MCC

Cecil Jacobs Ltd trading as Jacobs, an independent photographic retailer in the UK, has selected Multi Channel Commerce (MCC) from Maginus to improve the customer experience across all channels and enhance customer service.

OMNICHANNEL

Jacobs develops multi-channel experience with Maginus MCC

Cecil Jacobs Ltd trading as Jacobs, an independent photographic retailer in the UK, has selected Multi Channel Commerce (MCC) from Maginus to improve the customer experience across all channels and enhance customer service.

MCC, a Microsoft Dynamics AX solution, will be implemented in all 17 UK stores, including Epos lanes, as well as in the back office and central distribution centre. MCC also provides a fully integrated e-Commerce solution replacing the existing Jacobs transactional website, so all sales channels will be
centred on a single solution for an improved customer experience, increasing efficiency & productivity. The solution is highlyscaleable and will continue to support the company as it grows. Maginus is also hosting MCC through its fully managed specialist Retail-Hosting datacenter which provides scalability and flexibility as seasonal demand changes.

Jacobs required a flexible solution that would integrate business processes providing visibility and increased efficiency. MCC will enable Jacobs to provide a true multi-channel experience, with the aim of positioning it as the leading specialist photographic company in the UK.

Elliott Jacobs, General Manager, at Jacobs, said, “Our customer service offering is a top priority and even though we already provide an excellent service, we are always looking for ways to improve this even further. We went through a careful selection process, as this software is an investment in the future of the company. We liked the Dynamics platform and reviewed a number of dynamics suppliers, and Maginus impressed us with its expert understanding of our multi-channel challenges. We required a solution that would not only provide support, but had the capability to grow with the company and continue to improve our services and MCC had the capability to deliver.”

He continued, “Maginus was able to offer a straightforward, user friendly solution that will enable us to speed up the delivery of critical information to the front line so we can react faster to changing environments.”

Russell Dorset, Sales and Marketing Director, Maginus, said, “ We are excited to be working with Jacobs, a growing leading specialist retailer and feel we areuniquely placed to offer a fully integrated retail centric solution covering all elements of a Multi-channel solution; EPOS, ERP, e-commerce and hosting, to help support the business as it develops. The technology has the capability to assists businesses across divisions such as sales & marketing, warehousing, procurement, financial management, project accounting, human resource management and service management departments.”

Email this article to a friend

You need to be logged in to use this feature.

Please log in here

Subscribe For Retail News

RETAIL EVENTS

The Retail Design Seminar 2018
The Retail Design Seminar 2018
14 November 2018
The Cavendish Conference Centre
The Retail Design Seminar 2018
Omnichannel Futures Conference 2019
Omnichannel Futures Conference 2019
6 February 2019
Cavendish Conference Centre, London WG1 9DT
A truly omnichannel offering requires an understanding of customer behaviour across all shopping channels and how this should impact your overall business strategy
Customer Engagement Conference 2019
Customer Engagement Conference 2019
5 June 2019
Cavendish Conference Centre, London W1
The 10th Annual Retail Customer Engagement Summit
AI in Retail Conference 2019
AI in Retail Conference 2019
18 September 2019
Cavendish Conference Center, 22 Duchess Mews, London W1G 9DT
Retail marketing is changing pace rapidly by making communication across all platforms personalised, relevant, efficient, and helpful. AI not only helps shoppers find a perfect product but also pre-empts the shopping behaviour and speeds up payment.
The HR Summit 2019
The HR Summit 2019
Tuesday 8 October 2019
The Cavendish Conference Centre, London W1
The 11th HR Summit 2019, The Cavendish Conference Centre, London W1, 8 October 2019
Fix The Dinosaur Roundtable 2018
Fix The Dinosaur Roundtable 2018
19 October 2018
The Euston Suite, The Hallam, 44 Hallam St, London W1W 6JJ
A Masterclass in IBMi Legacy Issues