THE RETAIL BULLETIN - The home of retail news
Department Stores
Shopping Centres & Retail Parks
Home & DIY
Health & Beauty
General Merchandise
Sports & Leisure
Retail Solutions
Food & Drink

Important changes in.UK dispute resolution policy

Most businesses in the food sector make extensive use of the internet to advertise their goods and services, and domain names with the top level domain .uk (in particular the extension) are of particular interest to companies trading in the UK.


Important changes in.UK dispute resolution policy

Following public consultation, Nominet (the authority responsible for or other .uk extensions) recently announced a number of important changes to its dispute resolution service (DRS) policy, which will impact on businesses who are faced with a dispute relating to a domain name. The changes were introduced on 29 July 2008.

Nominet's DRS is a popular tool for brand owners as it is a relatively quick and inexpensive form of dispute resolution for .uk domain name disputes. To succeed in a dispute, the complainant must show that it has rights in a name and the registration of the disputed domain name is an “abusive regi


Whilst Nominet's DRS has been largely successful (since 2001, over 5,300 complaints have been filed), it has faced some criticism both from brand owners who claim that the procedure is expensive (750 for an expert to determine the dispute) and domain name sellers who claim that the DRS is pro-brand owner (81 per cent of complaints have been upheld in the past 12 months).

Pro brand owner changes

Some of the changes to the DRS will benefit brand owners. These are highlighted below, namely:

Summary decisions

Under the previous system all decisions under the DRS were provided with detailed written reasoned judgement. This meant that complainant had to pay 750 in order to cover the fees of the expert appointed by Nominet.

Birgit Schluckebier, solicitor at international law firm Eversheds, comments: “Since 29 July 2008, complainants can now opt for a summary decision. This means that rather than provide a decision with detailed reasoning, the expert will consider the complaint and, if it considers that the complaint should be upheld, the expert will merely sign a form to certify that the complainant has proven, on the balance of probabilities, that it has rights in the disputed domain name and that it is an abusive registration. No detailed reasons for the decision will be provided.”

“The fee payable to Nominet for summary determination will be 200, as opposed to 750 for a full decision. This represents a significant cost saving for complainants and is likely to encourage them to pursue complaints, particularly given the high number of uncontested disputes.”

Descriptive names

Many disputes involve the issue of whether a complainant can acquire rights in a descriptive name. The new policy expressly provides that rights may be acquired in a descriptive term, provided the name has acquired a secondary meaning.

This change in policy will limit the extent to which respondents are able to dispute a complainant's rights in a descriptive term. However, to show that the name has acquired a secondary meaning, complainants will still need to submit detailed evidence of their use of the name.

Likelihood of confusion and threats to use a domain name

The new policy also provides that if the respondent is using (or threatening to use) a name in a way which has confused (or is likely to confuse) people into believing that the domain name is registered or operated by the complainant, this will amount to an abusive registration.

This brings the policy into line with UK trade mark law and reflects the experts' interpretation of the existing policy.

Other changes

Some amendments to the policy have clearly been introduced as a result of Nominet's consultation with domain name sellers or other internet stakeholders. This are outlined below.

Reselling of domain names

Complainants often seek to assert that if the respondent engages in a business of reselling domain names, this is evidence of an abusive registration. However, under the new policy, Nominet has clarified that it is lawful to trade in domain names for profit and to hold a large portfolio of domain names.

In such circumstances, whether or not a particular domain name is an abusive registration will depend on the facts of the case.

Click-per-view revenue

The new policy also states that the sale of traffic (ie connecting domain names to parking pages and earning click-per-view revenue) is not in itself objectionable. Again, this was frequently used by complainants as evidence of an abusive registration.

From 29 July 2008, to determine whether a particular registration is abusive, the expert will now need to take into account the nature of the domain name and the advertising links on any parking page and consider whether the use of the domain name is ultimately the respondent's responsibility.

Birgit continues: "Following these amendments complainants will now need to ensure that they submit evidence to show that on the particular facts, the respondent's activities are abusive. For example, if the respondent engages in a pattern of selling domain names which contain well known names or if the site to which the name resolves contains links to competing sites or sites that may otherwise damage the complainant's brand name.

“Due to the fast-moving pace of the internet, the action a brand owner can take to protect its brand online is continually changing.”

Email this article to a friend

You need to be logged in to use this feature.

Please log in here

Subscribe For Retail News


Retail Human Resources Summit
Retail Human Resources Summit
Wednesday 3 October 2018
The Cavendish Conference Centre, London W1
The 10th HR Summit 2018, The Cavendish Conference Centre, London W1, 3rd October 2018
The Retail Design Summit 2018
The Retail Design Summit 2018
14 November 2018
The Cavendish Conference Centre
The Retail Design Summit 2018
Omnichannel Futures Conference 2019
Omnichannel Futures Conference 2019
6 February 2019
Cavendish Conference Centre, London WG1 9DT
A truly omnichannel offering requires an understanding of customer behaviour across all shopping channels and how this should impact your overall business strategy