ICLP to share insight at The Retail Bulletin Customer Loyalty Conference 2011
The 2nd Retail Bulletin Customer Loyalty Conference, sponsored by Barclaycard Freedom, will feature top-level retailer and industry speakers who will look at how retailers can ensure their customers’ experience is engaging and profitable.
Phil Szymala, Business Insight Director, ICLP said, “ICLP is pleased to participate and present at the Retail Bulletin Customer Loyalty Conference. The conference brings together industry experts to share knowledge, discuss opportunities and develop solutions to challenges faced in retail customer loyalty, it is also a great opportunity to network with industry figures. ICLP have been developing profitable customer relationships for clients for over 20 years and will share at the event some best practice from both clients and the wider industry.”
Phil continues, “The word loyalty means different things to different people, such as points, recognition and rewards for example. Often the view from brands and customers alike can be all too narrow, missing the point that when all said and done what stakeholders actually desire are relationships and the value they bring. At the Retail Bulletin Customer Loyalty Conference, I plan to explore relationships in more detail, considering how to drive business growth by fulfilling core needs”.
Many of the UK’s leading retailer have registered to attend including Republic, John Lewis, Debenhams, Halfords, Boots UK, House of Fraser, Total UK, Waitrose, Whitbread, Marks & Spencer, Urban Outfitters Europe, Screwfix Direct, Matches, Greggs Plc, RNIB, Cartridge World, Fortnum & Mason, ASOS, White Stuff, Shop Direct Group, npower, Comet Group, Anglia Regional Co-operative Society, Speedy Cash, JD Sports Fashion plc, HMV, Cancer Research UK, BBC Worldwide, Krispy Kreme UK Ltd, Bhs and many more…
Our speakers and panelists will examine how can you maximise your loyalty initiatives and deliver ROI. How can you make best use of your customer data and how can you use the explosion of mobile and social media initiatives to maximise your customers’ loyalty?
These, and many more issues will be explored during the day by distinguished retailer and leisure speakers including: Janet Smith, Clubcard Director, Tesco, Gavin Hawthorn, Head of CRM & Loyalty, Whitbread Hotels & Restaurants, Jo Newbould, PR Manager, ASDA, Antony Smith, Head of CRM - Group Marketing, Gala Coral Group, Sheridan Thompson, CRM Director, The Walt Disney Company, EMEA, Sienne Veit, Business Development Manager - New Technologies, M&S Direct, Harriet Williams, Head of Digital Development, Debenhams Retail PLC, Jeremy Waite, Head of Social Media, Phones 4U, Sandra Leonhard, Director of Web Strategy & Business Development, TUI Travel PLC, Lesley Black, Senior Customer Loyalty Manager, Scottish Widows, Lloyds Banking Group, Susan Young, Web Retention and Communications Manager, Screwfix, Annabel Thorburn, Head of Web and Mobile Development, Tesco.com…
With excellent networking opportunities throughout the day and a chance to ask our loyalty experts your burning questions during our interactive sessions, can you afford not to attend this crucial event?
If you would like to attend as a delegate or Networking Partner, click here for more information.
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