THE RETAIL BULLETIN - The home of retail news
Department Stores
Shopping Centres & Retail Parks
Home & DIY
Health & Beauty
General Merchandise
Sports & Leisure
The Papers
Retail Solutions
Food & Drink
Halfords Launches Supply Chain for Growth.

Halfords is undertaking a major overhaul of its supply chain to help drive its strategy for long term sustainable growth.


Halfords Launches Supply Chain for Growth.

Halfords is undertaking a major overhaul of its supply chain to help drive its strategy for long term sustainable growth.

Halfords sources products from around the world as well as the UK, with high participation of own brand products. Halfords CEO, David Wild has announced a series of initiatives aimed at delivering competitive advantage for Halfords. “Reducing our cost of sourcing and delivery is a significant route for us to create value for customers in the year ahead,” he said. “We have looked for efficiencies in every area of our supply chain to help give us competitive advantage and deliver a better service.”

A leading project has been the reconfiguration of Halfords logistics infrastructure. A new super distribution centre (DC) is opening at Coventry in July to ensure more efficient delivery of stock to Halfords’ 440 stores in the UK. The new DC will be equipped with the latest logistics technology, e.g. Pick by Light and Voice Pick, save 2.1 million road kilometres a year and deliver cost savings in excess of £4 million annually.

The second area of focus is delivery for web purchases. Rather than direct to home – which many customers find expensive and inconvenient - Halfords has launched Free Delivery to Store. This means customers can order direct from suppliers through Halfords dot com and then pick up their purchase from their local store, at their convenience. This is a revolutionary concept as it gives customers access to a much wider range than held in store, visibility of stock availability in the supply chain and details of their purchase as it travels toward delivery.

In addition to these changes Halfords is also working to streamline sourcing and increase supplier participation from areas like the Far East. Suppliers will now hold more buffer stocks and will deliver smaller quantities of products, i.e. according to customer demand, rather than large consignments of products that need warehousing.

Wild added, “Too often a supply chain is viewed as a separate part of the business, yet our supply chain is as important for our customers as our stores.  We have returned to first principles and tested what we need for the best possible customer service. The initiatives we are announcing will ensure we reduce costs and have better value products on our shelves when customers need them.”


Email this article to a friend

You need to be logged in to use this feature.

Please log in here

Subscribe For Retail News


Customer Engagement Conference 2019
Customer Engagement Conference 2019
5 June 2019
Cavendish Conference Centre, London W1
The 10th Annual Retail Customer Engagement Conference
The HR Summit 2019
The HR Summit 2019
8 October 2019
Hallam Conference Centre, London W1W 6JJ
The 11th HR Summit 2019, Hallam Conference Centre, 44 Hallam St, Marylebone, London W1W 6JJ
AI in Retail Conference 2019
AI in Retail Conference 2019
16 October 2019
Cavendish Conference Center, London W1G 9DT
Digitally native competitors and demanding customers are forcing a new perspective in retail. AI and machine learning can help you step up to the challenges; and some ‘small and beautiful’ solutions can increase your conversion rates within just a few weeks.
Omnichannel Futures Conference 2020
Omnichannel Futures Conference 2020
5 February 2020
Cavendish Conference Centre, London WG1 9DT
A truly omnichannel offering requires an understanding of customer behaviour across all shopping channels and how this should impact your overall business strategy