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Growing online retail sales prompts parcel company’s expansion

Parcel firm DPD is to invest £175m to expand its capacity to meet growing demand from the online retail boom. The investment will create 1,500 new, full-time jobs.

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Growing online retail sales prompts parcel company’s expansion

Parcel firm DPD is to invest £175m to expand its capacity to meet growing demand from the online retail boom. The investment will create 1,500 new, full-time jobs.

The company plans to build a new, purpose-built £100m parcel sorting hub - one of largest of its kind in Europe - in the East Midlands in addition to refurbishing two of its other hubs to increase the number of parcels it can handle each night. The investment follows a period of ‘unprecedented growth’ spearheaded by the company's Predict service which was launched in March 2010 and has generated over £70m of new business to date and over 1,000 new full-time jobs in the past 12 months.

The service utilises the latest GPS tracking technology to provide customers with a one-hour delivery window so they do not have to wait in all day for their parcel. More than 97% of the millions of parcels delivered each year with Predict are delivered ‘right first time', meaning fewer wasted trips for drivers redelivering parcels or customers having to go to the depot to pick up a missed delivery.

Dwain McDonald, DPD CEO, said: "I'm delighted to announce this very significant investment in new jobs and infrastructure. This investment will allow us to expand our network capacity further to meet the demands from our customers and maintain our very high service standards”.


The Retail Bulletin's 4th Multichannel Retailing Summit 2013 will explore how retailers need to move away from a ‘one size fits all’ multichannel approach towards a more targeted and personalised strategy to create relevance and loyalty across all customer touchpoints. Click here for programme details and registrtion.

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