THE RETAIL BULLETIN - The home of retail news
HOME
RETAIL NEWS
RETAIL EVENTS
Fashion
Department Stores
Shopping Centres & Retail Parks
Home & DIY
Electricals
Health & Beauty
General Merchandise
Entertainment
Sports & Leisure
Retail Solutions
Food & Drink
Interviews
RETAIL INSIGHTS
RETAIL SOLUTIONS
ABOUT US
CONTACT US
SUBSCRIBE FOR FREE
ForeSee publishes the first UK benchmark findings for customer satisfaction

ForeSee Results, the technology-driven customer satisfaction analytics specialist, has published the first benchmark report for customer satisfaction amongst its UK customers.

GENERAL MERCHANDISE

ForeSee publishes the first UK benchmark findings for customer satisfaction

ForeSee Results, the technology-driven customer satisfaction analytics specialist, has published the first benchmark report for customer satisfaction amongst its UK customers.

With over 24,000 customer surveys conducted in February, the benchmark (which measures online customer satisfaction across a wide variety of retail and consumer packaged goods vendors) received a score of 67 on a 100-point scale. British companies included in the benchmark include Curry’s, Debenhams, Dixon’s, and Homebase amongst others.

“Satisfaction really matters,” said Mansoor Malik, managing director for ForeSee Results in the UK. He added: “Since highly satisfied visitors in the UK say they are 71% more likely to return and 107% more likely to recommend a website to others, it’s critical that UK companies in all industries get an accurate picture of where they are and what specific things they can do to improve their customer experience across all channels.”

“The UK retail benchmark gives us critical information about how well we are doing in comparison to others,” said Alex Horstmann, general manager of user experience and design at TUI UK, a ForeSee Results client.  “Further analysis from ForeSee shows how likely our customers are to purchase, return, and recommend us. Then our individual reports give us specific and actionable information on how to make improvements.”

Email this article to a friend

You need to be logged in to use this feature.

Please log in here

Subscribe For Retail News

RETAIL EVENTS

Omnichannel Futures Conference 2019
Omnichannel Futures Conference 2019
6 February 2019
Cavendish Conference Centre, London WG1 9DT
A truly omnichannel offering requires an understanding of customer behaviour across all shopping channels and how this should impact your overall business strategy
Customer Engagement Conference 2019
Customer Engagement Conference 2019
5 June 2019
Cavendish Conference Centre, London W1
The 10th Annual Retail Customer Engagement Summit
The HR Summit 2019
The HR Summit 2019
Tuesday 8 October 2019
The Cavendish Conference Centre, London W1
The 11th HR Summit 2019, The Cavendish Conference Centre, London W1, 8 October 2019
AI in Retail Conference 2019
AI in Retail Conference 2019
16 October 2019
Cavendish Conference Center, 22 Duchess Mews, London W1G 9DT
Digitally native competitors and demanding customers are forcing a new perspective in retail. AI and machine learning can help you step up to the challenges; and some ‘small and beautiful’ solutions can increase your conversion rates within just a few weeks.
Payment Roundtable 2019
Payment Roundtable 2019
6 February 2019
The Cavendish Conference Centre, 22 Duchess Mews, London W1G 9DT
The Retail Bulletin Payment Roundtable will raise debate and discussion centred on but not exclusive to improving the in-store payment process