Fashion retailer Lindex partners with Teleperformance Nordic
Teleperformance Nordic has announced that it has secured an agreement with Lindex to handle all of the retailers customer service enquiries for its online shop in Sweden, Finland, Norway and the UK.
“In the past few years Lindex e-commerce business has grown at a fast pace. We believe that this will accelerate even more in the future with our omnichannel and expansion strategy; in March we launched the first Lindex store in the United Kingdom at Westfield Stratford City,” said Cécile Anthyme-Grahn, interactive concept manager at Lindex.
She added: “It has been key for Lindex to find a global partner in customer experience management, which can support us in this growth and secure an excellent service for our customers. We want to offer a world-class fashion experience and believe that Teleperformance has what is required to help us deliver this to our customers.”
One of the leading fashion retailers in Europe, Lindex has nearly 500 stores and an online shop covering 28 countries.
Daniel Pérez, business development director Sweden at Teleperformance Nordic, said: “We are pleased to welcome Lindex as a client and look forward to developing the relationship into a first class omnichannel solution; providing Lindex customers with the best possible experience. I firmly believe that satisfied and loyal customers are key ingredients to stay successful in a very competitive environment.”
Jonas Berggren, chief executive at Teleperformance Nordic, added: “With the new age of accessibility and information, customers have become more demanding before, during and after their purchasing journey. In order to keep high customer satisfaction standards, while connecting physical and digital marketplaces, retailers must now align all their marketing, multichannel customer experience and communication activities to provide an effortless and trendy customer journey. We are delighted to partner with Lindex and to contribute to enhancing the customer journey and their customers’ fashion shopping experience.”
Teleperformance Group interacts with 35% of the global population annually and currently serves leading global and local retailers across different segments.
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