Faith Shoes take on MetaPack to increase delivery options
With more and more brick and mortar retailers going multichannel and capturing a piece of the growing online market, they are now starting to discover that they require more automated and intelligent processes in order to manage their fulfilment. With their growth, Faith found that their manual consignment creation at the pack bench became far too cumbersome to manage and they wanted to improve their ability to print delivery labels. Through MetaPack they were able to instantly get the correct label, designed according to required carrier specifications, off the pack bench for each consignment. This removed the operational impediment which involved matching ready printed labels to the orders already packed.
They have also been able to easily add another carrier with no integration hassle which has increased their delivery options and maximised all their carriers through automatic allocation to improve efficiencies. David Earl, Business Systems Manager at Faith commented, "MetaPack has given us complete flexibility in carrier selection and allocation and manages all of the complex interfaces as part of the offering. We can now introduce new services, such as "Next Day" in a matter of hours." He goes on to say, "the product's tracking capability is comprehensive and easy to use and has become the common window into the vast amounts of despatch data across the enterprise and best of all the implementation process from feasibility through to user sign off took less than four weeks with minimal set up costs."
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