THE RETAIL BULLETIN - The home of retail news
Click here
Home Page
News Categories
Commentary
Department Stores
Electricals and Tech
Entertainment
Fashion
Food and Drink
General Merchandise
Grocery
Health and Beauty
Home and DIY
Interviews
People Matter
Retail Business Strategy
Property
Retail Solutions
Electricals & Technology
Sports and Leisure
Christmas Ads
Shopping Centres, High Streets & Retail Parks
Retail Events
People in Retail Awards 2024
Retail HR Central 2024
The Future of The High Street 2024
Retail HR Summit
THE Retail Conference
Upcoming Retail Events
Past Retail Events
Retail Insights
Retail Solutions
Advertise
About
Contact
Subscribe for free
Terms and Policies
Privacy Policy
Doddle introduces Facebook chatbot for returns

Click and collect specialist Doddle has launched a Facebook chatbot for returns. The chatbot uses artificial intelligence to ask customers for one or more pieces of… View Article

GENERAL MERCHANDISE NEWS

Doddle introduces Facebook chatbot for returns

Click and collect specialist Doddle has launched a Facebook chatbot for returns.

The chatbot uses artificial intelligence to ask customers for one or more pieces of information relating to their return.

On opening a conversation with Doddle on Facebook Messenger, customers are asked to enter responses to questions such as which retailer they are returning to, their order number, their email address and their preferred Doddle drop off location

A QR code is then produced that is scanned when the customer visits a Doddle location to drop off the parcel. The information provided by the customer is shared with the retailer in real time to provide them with advance notice of products coming back into the supply chain.

Once the QR code has been scanned in-store, the customer is sent full tracking information through Facebook Messenger to monitor the progress of the parcel’s journey.

Doddle chief technology officer Gary O’Connor said: “Engaging customers on a platform they are already using as part of their everyday interactions removes some of the hurdles to completing a return quickly. Through AI we can reduce some of the manual work teams in store have to complete and instead allow them to focus on delivering a great customer experience.”

Subscribe For Retail News