THE RETAIL BULLETIN - The home of retail news
HOME
RETAIL NEWS
RETAIL EVENTS
Fashion
Department Stores
Shopping Centres & Retail Parks
Home & DIY
Electricals
Health & Beauty
General Merchandise
Entertainment
Sports & Leisure
Retail Solutions
Food & Drink
RETAIL INSIGHTS
RETAIL SOLUTIONS
ABOUT US
CONTACT US
SUBSCRIBE FOR FREE
Co-operative launches free 60 minute time slot delivery service

The Co-operative Group has launched a free 60 minute time slot delivery service for customers shopping for electrical products.

GENERAL MERCHANDISE

Co-operative launches free 60 minute time slot delivery service

The business is understood to be the first electrical retailer in the UK to offer free rapid delivery and time slot. The move follows a survey by the retailer of more than 3,000 online shoppers which found that the main online annoyance for 90% of respondents was not having a defined delivery time slot.

Martyn Wates, deputy group chief executive, The Co-operative Group, said: “The purchasing of electrical products online is becoming more and more like buying cheap airline tickets with retailers falling over themselves to find creative ways of adding extra charges, which mean the final cost is often significantly higher than the advertised starting price.

"Most consumers do not have the luxury to be in whenever the on-line retailer dictates and so end up paying unnecessary extra charges for the convenience of a defined day of delivery.
 
The research showed that home shoppers waste an average of five days a year waiting for delivery of products bought online and that 60% of online shoppers have to ask family or friends to wait in on their behalf. In addition, half of those surveyed objected to paying for home delivery.

 

Email this article to a friend

You need to be logged in to use this feature.

Please log in here

Subscribe For Retail News

RETAIL EVENTS

Retail Human Resources Summit
Retail Human Resources Summit
Wednesday 3 October 2018
The Cavendish Conference Centre, London W1
The 10th HR Summit 2018, The Cavendish Conference Centre, London W1, 3rd October 2018
The Retail Design Summit 2018
The Retail Design Summit 2018
14 November 2018
The Cavendish Conference Centre
The Retail Design Summit 2018
Omnichannel Futures Conference 2019
Omnichannel Futures Conference 2019
6 February 2019
Cavendish Conference Centre, London WG1 9DT
A truly omnichannel offering requires an understanding of customer behaviour across all shopping channels and how this should impact your overall business strategy
Customer Engagement Conference 2019
Customer Engagement Conference 2019
5 June 2019
Cavendish Conference Centre, London W1
The 10th Annual Retail Customer Engagement Summit
National Minimum Wage Breakfast Briefing
National Minimum Wage Breakfast Briefing
20 September 2018
6th Floor 1, St. Martin's Le Grand London, EC1A 4AS
National Minimum Wage Breakfast Briefing