Co-operative launches free 60 minute time slot delivery service
The business is understood to be the first electrical retailer in the UK to offer free rapid delivery and time slot. The move follows a survey by the retailer of more than 3,000 online shoppers which found that the main online annoyance for 90% of respondents was not having a defined delivery time slot.
Martyn Wates, deputy group chief executive, The Co-operative Group, said: “The purchasing of electrical products online is becoming more and more like buying cheap airline tickets with retailers falling over themselves to find creative ways of adding extra charges, which mean the final cost is often significantly higher than the advertised starting price.
"Most consumers do not have the luxury to be in whenever the on-line retailer dictates and so end up paying unnecessary extra charges for the convenience of a defined day of delivery.
The research showed that home shoppers waste an average of five days a year waiting for delivery of products bought online and that 60% of online shoppers have to ask family or friends to wait in on their behalf. In addition, half of those surveyed objected to paying for home delivery.
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