THE RETAIL BULLETIN - The home of retail news
HOME
RETAIL NEWS
RETAIL EVENTS
Fashion
Department Stores
Shopping Centres & Retail Parks
Home & DIY
Electricals
Health & Beauty
General Merchandise
Entertainment
Sports & Leisure
Retail Solutions
Food & Drink
RETAIL INSIGHTS
RETAIL SOLUTIONS
ABOUT US
CONTACT US
SUBSCRIBE FOR FREE
Comment: protecting customers from the Heartbleed bug

The so-called Heartbleed bug has put customers' private information and payment card numbers at risk. Here Trusted Shops outlines the steps that retailers need to take to protect their customers from the bug.

GENERAL MERCHANDISE

Comment: protecting customers from the Heartbleed bug

The Heartbleed bug may have affected up to two-thirds of web servers worldwide, including online merchants large and small.

In the worst of cases, this internet security flaw implies that online retailers, who were doing everything right and required to protect customer data, may have still been exposing sensitive information to nearly any hacker.

Retailers, particularly online sellers, need to take the following steps to protect their customers from the bug:

  • Check if your site is affected at https://lastpass.com/heartbleed/
  • If the answer is no, email all your customers to reassure them that your website IS and HAS been safe.
  • If your site is affected, issue a dedicated email newsletter to inform customers about any security breaches and highlight the steps they need to take in terms of changing any passwords.
  • On existing customer accounts, add a prompt next time they visit encouraging them to change their password

Showing customers that you are being pro-active is key to reassuring them and rebuilding trust. Even if Heartbleed has not impacted your website, your customers do not know this so be sure to tell them.

Founded in 1999, Trusted Shops has accredited over 16,000 retailers with the service benefiting both shops and consumers.

Email this article to a friend

You need to be logged in to use this feature.

Please log in here

Subscribe For Retail News

RETAIL EVENTS

Retail Human Resources Summit
Retail Human Resources Summit
Wednesday 3 October 2018
The Cavendish Conference Centre, London W1
The 10th HR Summit 2018, The Cavendish Conference Centre, London W1, 3rd October 2018
The Retail Design Summit 2018
The Retail Design Summit 2018
14 November 2018
The Cavendish Conference Centre
The Retail Design Summit 2018
Omnichannel Futures Conference 2019
Omnichannel Futures Conference 2019
6 February 2019
Cavendish Conference Centre, London WG1 9DT
A truly omnichannel offering requires an understanding of customer behaviour across all shopping channels and how this should impact your overall business strategy
Customer Engagement Conference 2019
Customer Engagement Conference 2019
5 June 2019
Cavendish Conference Centre, London W1
The 10th Annual Retail Customer Engagement Summit
National Minimum Wage Breakfast Briefing
National Minimum Wage Breakfast Briefing
20 September 2018
6th Floor 1, St. Martin's Le Grand London, EC1A 4AS
National Minimum Wage Breakfast Briefing