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Comment: Discover Retail
Charlotte Chapman MD, Discover Retail

As anyone involved in resourcing will know, there are numerous consultancies offering to support your recruitment campaigns. However, very few focus specifically on the retail, hospitality and leisure sectors and even fewer have a reputation for doing it well. Discover Retail is one such consultancy with this reputation. By Nick Waller


Comment: Discover Retail

Established in 2005, the vision was to create a consultancy that consistently delivers exceptional service and not just pay lip service to it. As a result, the consultancy has seen astonishing growth, even during the turbulent economic downturn.

According to MD Charlotte Chapman, the heart of their success lies in the genuine enthusiasm of their consultants combined with their specific sector knowledge and experience, which gives them a rather unique perspective and position in the market place. Charlotte explains “We are the recruiter of choice for many major UK retailers because we truly understand the sector, choose quality over quantity and, most importantly, take the time to understand our client’s business in order to find the right talent.”

Charlotte continues “If you don’t understand the client or their culture, you can’t deliver on this. So it’s essential to us to truly get under the skin of both the company and the vacancy.” Getting under the skin involves developing their consultants to learn, absorb and occasionally even work in a client’s business to ensure the culture fit is right when interviewing and presenting a candidate.

They also insist on face to face interviews with their candidates in order to truly evaluate the skills and fit into a company culture. With many consultancies cutting corners, it has become standard practice just forward the candidates’ own CV without ever having met or assessed them!

It’s this attention to detail, combined with passion, perseverance and plain old hard work in what’s arguably the toughest trading climate in a generation that has seen Discover Retail continue to thrive and grow. Charlotte adds, “Unlike other recruitment companies, we refuse to dilute our service, we just keep delivering the passion and accuracy and let our reputation do the talking.”

Looking to the future, Charlotte says “I believe and always have that there will be two sides to the recruitment market going forward – discount recruiters working on a low cost / volume basis and niche recruiters like ourselves who specialise in their field and are using this knowledge to the benefit of their clients and the industry as a whole. Is there room in the middle market the high ratio recruiters – I’m unsure, but time will tell.” 

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