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The coffee shop chain will open two units in arrivals and one airside. The total size for the three units will be over 11,500 square feet offering over 350 covers, the largest amount of space awarded to a food and beverage brand at the terminal.

The biggest of the three cafes will be situated in arrivals and will feature a range of artisanal food products in a Farmers Market format, as well as a Coffee Roasting Room. There will also be specifically designed areas to address different customer needs ranging from comfortable family-friendly private booths to a business hub catering for people working in transit.

As part of Caffè Nero’s national music programme which supports up-and-coming artists, the café will include a permanent stage where musicians will perform regularly for customers. The outlet will also feature interactive touch screens where customers can access the menus in a variety of languages.

With one of the best views of the runway, Caffè Nero’s airside satellite will include new design features such as traditional wooden workbenches and authentic bespoke counters to display the brand’s deli-style Italian inspired food. 

Gerry Ford, Caffé Nero chairman and founder said: “From handcrafted and locally roasted award-winning coffee to deli-style, Italian influenced food, our aim is to bring premium Italian products with provenance to the customer – to taste there or take away from the airport.”

Muriel Zingraff-Shariff, Heathrow’s retail director added: “We set the bar high for retailers wishing to join Terminal 2. Caffè Nero has exceeded our expectations with innovative concepts that put the theatre of coffee and Italian culture at the heart of the experience for passengers.”

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