THE RETAIL BULLETIN - The home of retail news
Department Stores
Shopping Centres & Retail Parks
Home & DIY
Health & Beauty
General Merchandise
Sports & Leisure
Retail Solutions
Food & Drink
Brands still not doing enough to engage with consumers on social networks

Research reinforces the need for targeted adverts on social networking sites.


Brands still not doing enough to engage with consumers on social networks

Research reinforces the need for targeted adverts on social networking sites.

Affiliate network, LinkShare, has released results from its latest piece of consumer research, showing that adverts placed on social networks such as Facebook and LinkedIn are still failing to engage consumers and have actually declined in popularity since the last consumer poll in August 2009.

The research, which surveyed 2,000 consumers, revealed that just 3% of respondents found similar adverts on personal social networking sites, such as Facebook helpful in assisting their purchasing decisions – down from 9% in 2009. In addition just 2% of respondents considered adverts on professional social networks, such as LinkedIn useful – down from 5% in 2009. On par with the previous research findings, consumers found promotions and offers (50%) and direct email (22%) the most useful forms of online marketing.

When asking which sectors respondents thought were using online marketing communications most effectively, supermarkets, travel companies and fashion brands came out on top. Respondents also agreed that they would be most interested in seeing online marketing communications from these sectors. Consumers would be least interested in being contacted by motoring companies (3%) and the entertainment and culture sector (6%).

Liane Dietrich, UK Managing Director at LinkShare, commented on the findings: “It is apparent from the research that more needs to be done by brands to improve the quality of adverts within social networking sites to further encourage click-throughs and consumer interest. Facebook overtook Google as the most viewed website in the US earlier this year with social networks also overtaking search engines in the UK – clearly there is a disconnect.

Dietrich continues; “While the results may be surprising to some, this goes some way to show that brands cannot assume a one-size-fits-all approach when it comes to social sites. Facebook recently announced its intention to increase its advertising revenue by working with big consumer brands. Those brands and affiliates looking to get in on the trend must ensure adverts placed on social networks are specifically targeted to meet consumer’s individual needs and enhance their online shopping experience. Perhaps then we may buck the trend.”

Email this article to a friend

You need to be logged in to use this feature.

Please log in here

Subscribe For Retail News


Customer Engagement Conference 2019
Customer Engagement Conference 2019
5 June 2019
Cavendish Conference Centre, London W1
The 10th Annual Retail Customer Engagement Summit
The HR Summit 2019
The HR Summit 2019
Tuesday 8 October 2019
Cavendish Conference Centre, London W1
The 11th HR Summit 2019, The Cavendish Conference Centre, London W1, 8 October 2019
AI in Retail Conference 2019
AI in Retail Conference 2019
16 October 2019
Cavendish Conference Center, London W1G 9DT
Digitally native competitors and demanding customers are forcing a new perspective in retail. AI and machine learning can help you step up to the challenges; and some ‘small and beautiful’ solutions can increase your conversion rates within just a few weeks.
Omnichannel Futures Conference 2020
Omnichannel Futures Conference 2020
5 February 2020
Cavendish Conference Centre, London WG1 9DT
A truly omnichannel offering requires an understanding of customer behaviour across all shopping channels and how this should impact your overall business strategy