B&Q creates 800 jobs within its kitchens and bathrooms business
The move follows the recent retail news that B&Q is changing the way it sells its kitchens and bathrooms by moving away from offering installation services to focus on helping customers to select, design and order new kitchens and bathrooms for delivery and take-away.
B&Q said the recruitment drive will help it to improve the customer experience by ensuring that they deal with just one person in-store to make the buying process simpler and faster. All staff will continue to be trained on B&Q Spaces, the retailer’s interactive design tool that captures measurements and presents customers with a design and price for their project.
Paul White, trading director at B&Q, said: “As one of the UK’s leading kitchen and bathroom retailer, B&Q is committed to the growth and development of the category. We are confident these improvements lay firm foundations to drive our showrooms business forward and create a solid platform from which to continue evolving our market leading kitchen proposition.”
This week B&Q and the British Institute of Kitchen, Bedroom & Bathroom Installation announced that they have worked together to arrange free membership of BiKBBI for installers. This enables the installers to be listed on the BiKBBI’s ‘find-a-member’ search facility, a free service offered to customers who are searching for a reputable local installer. B&Q said customers will be told about the service if they ask for advice on installation.
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