THE RETAIL BULLETIN - The home of retail news
HOME
RETAIL NEWS
RETAIL EVENTS
Fashion
Department Stores
Shopping Centres & Retail Parks
Home & DIY
Electricals
Health & Beauty
General Merchandise
Entertainment
Sports & Leisure
Retail Solutions
Food & Drink
RETAIL INSIGHTS
RETAIL SOLUTIONS
ABOUT US
CONTACT US
SUBSCRIBE FOR FREE
Boosting customer loyalty through a consistent, seamless, multichannel customer experience

Head of Multichannel for the UK's largest mobile operator and parent company for the Orange and T-Mobile brands will present a retailer case study at the Retail Bulletin’s 3rd Multichannel Retail Summit.

OMNICHANNEL

Boosting customer loyalty through a consistent, seamless, multichannel customer experience

The Retail Bulletin’s 3rd Multichannel Retail Summit , sponsored by eDigitalResearch, takes place on February 1st 2012 at the Cavendish Conference Centre, London W1. The programme is packed with top-quality speakers and will look at how retailers can Drive ROI through profitable, engaging, seamlessly integrated and consistent multichannel strategies.

Adrian Stalham, Head of Multichannel at Everything Everywhere will present the case study to delegates who are focused on multichannel opportunities and will cover:
• Building a customer experience strategy that meets the customer journey expectations of the multichannel shopper
• Establishing best practices for sales and service via a consistent and seamless cross channel customer experience 
• Understanding how a multichannel strategy can help drive loyalty in your customers
• Using viral change to drive a multichannel mindset and culture in an organisation

Adrian is Head of Multichannel for Everything Everywhere, the UK's largest mobile operator and parent company for the Orange and T-Mobile brands.  With 28 million customers, in a business where loyalty is king, his focus has to balance both sales and service priorities. He is currently responsible for creating, and delivering, the Multichannel and Channel Distribution strategies. 
The event was sold out this year so don’t miss out – register now and make a diary note to join your peers on February 1st 2012. Click here for full details and registration.

Email this article to a friend

You need to be logged in to use this feature.

Please log in here

Subscribe For Retail News

RETAIL EVENTS

Retail Human Resources Summit
Retail Human Resources Summit
Wednesday 3 October 2018
The Cavendish Conference Centre, London W1
The 10th HR Summit 2018, The Cavendish Conference Centre, London W1, 3rd October 2018
The Retail Design Summit 2018
The Retail Design Summit 2018
14 November 2018
The Cavendish Conference Centre
The Retail Design Summit 2018
Omnichannel Futures Conference 2019
Omnichannel Futures Conference 2019
6 February 2019
Cavendish Conference Centre, London WG1 9DT
A truly omnichannel offering requires an understanding of customer behaviour across all shopping channels and how this should impact your overall business strategy
Customer Engagement Conference 2019
Customer Engagement Conference 2019
5 June 2019
Cavendish Conference Centre, London W1
The 10th Annual Retail Customer Engagement Summit
National Minimum Wage Breakfast Briefing
National Minimum Wage Breakfast Briefing
20 September 2018
6th Floor 1, St. Martin's Le Grand London, EC1A 4AS
National Minimum Wage Breakfast Briefing