Anglia Co-Operative unifies Store Management processes with Torex.
Anglia Co-operative has successfully implemented Torex Productivity Management across 53 stores it operates, including 14 own-brand convenience outlets, 15 Co-operative Foodstores and 25 Westgate-branded department stores. The new system maximises store performance and efficiency by accurately determining staff working patterns to suit local demand, taking into account the precise range and quantity of products each outlet stocks.
Completed last year, the Productivity Management implementation provides a single, web-based operating platform for managers at Anglia Co-operative to assess and control budgeting and staff scheduling requirements across the organisation’s various retail outlets. This helps ensure that each store is sufficiently staffed by employees with the correct range of skills needed to deliver the best possible level of customer service.
Torex Productivity Management was chosen because of its ability to seamlessly adapt to meet the particular requirements presented by the different store types Anglia Co-operative runs. The system allows managers to accurately determine the optimum combination of key variables such as opening hours and staffing levels based on the local market each outlet serves, store type and the range of items sold.
The new implementation replaces a legacy workforce management solution from Torex that was already installed at Anglia Co-operative’s convenience stores and Co-operative Foodstores. Anglia Co-operative recognised the opportunity the project presented to unify and streamline its systems, and chose to extend the implementation to cover its Westgate department store operation.
As part of the implementation process, Torex Retail Productivity Consultants carried out a productivity assessment on four ‘sample’ Westgate stores to ensure Productivity Management was accurately configured to fulfil the operation’s requirements.
Commenting on the announcement, Anglia Co-operative Retail Executive, Andy Simpson, said: “With Productivity Management now installed across our complete range of food and department store outlets, we have been able to streamline management operations across the business, and fine-tune the service our stores deliver to our customers. We can move forward confident in the knowledge that we are now better equipped than ever to respond to the needs of shoppers in today’s competitive marketplace.”
Helen Slaven, VP of Retail at Torex, added: “We are delighted to continue our work helping Anglia Co-op deliver a superior level of service to its customers. It is always particularly heartening for us to extend our relationship with an existing customer through the continued enhancement of our technology. Repeat custom such as this confirms our constant efforts to help our customers make progress in a challenging retail sector. We look forward to supporting Anglia Co-operative as it continues to enhance its operations.”
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