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The future of retail customer engagement

Join us at the tenth annual Customer Engagement Conference to discover how leading UK retailers are developing best-in-class customer engagement strategies to help grow shopper loyalty… View Article

GENERAL MERCHANDISE

The future of retail customer engagement

Join us at the tenth annual Customer Engagement Conference to discover how leading UK retailers are developing best-in-class customer engagement strategies to help grow shopper loyalty and increase their wallet share.

This one-day conference led by retailers is designed to help you unlock the full potential of your business, so don’t miss this opportunity to benchmark your people, processes and technology with retailers who are leading the way.

Attended by well over 100 retailer delegates and held on 5 June in central London, it will help you to:

  • Become a trusted partner for customers in their purchasing decisions
  • Achieve customer centricity and customer experience excellence
  • Gain in-depth customer insight with optimised data and analytics for high-impact CX
  • Drive consistent, seamless omnichannel experiences across all touch points and services
  • Explore how AI, automation and new technologies are disrupting and changing the landscape of CX
  • Get the necessary infrastructure in place to capture data on shopping behaviours in-store.

With new speakers joining the programme every week, companies include the likes of Bloom & Wild, The Entertainer, Crabtree & Evelyn, Feelunique, M&S, Decathlon, Beate Uhse and Chico’s, as well The Institute of Customer Service and Barnardo’s.

Retail Bulletin is offering a special 50% discount for TRB readers which means you can attend for just £125 if you use the discount code RETAILER50.

Book now!

 

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RETAIL EVENTS

The HR Summit 2019
The HR Summit 2019
8 October 2019
Hallam Conference Centre, London W1W 6JJ
Company values, collaboration with employees and driving a major HR transformation to create a truly omnichannel experience, need to be at the heart of the organisation's culture and brand
AI in Retail Conference 2019
AI in Retail Conference 2019
16 October 2019
Cavendish Conference Center, London W1G 9DT
CONFERENCE AIMED AT RETAILERS WORKING IN MARKETING, IT, DIGITAL, DATA AND TECHNOLOGY
Omnichannel Futures Conference 2020
Omnichannel Futures Conference 2020
5 February 2020
Cavendish Conference Centre, London WG1 9DT
A truly omnichannel offering requires an understanding of customer behaviour across all shopping channels and how this should impact your overall business strategy
Future of Retail Marketing 2020
Future of Retail Marketing 2020
10 June 2020
Cavendish Conference Centre, London W1G 9DT
The Future of Retail Marketing for Customer Engagement