THE RETAIL BULLETIN - The home of retail news
Click here
Home Page
News Categories
Commentary
Department Stores
Electricals and Tech
Entertainment
Fashion
Food and Drink
General Merchandise
Grocery
Health and Beauty
Home and DIY
Interviews
People Matter
Retail Business Strategy
Property
Retail Solutions
Electricals & Technology
Sports and Leisure
Christmas Ads
Shopping Centres, High Streets & Retail Parks
Retail Events
People in Retail Awards 2024
Retail HR Central 2024
The Future of The High Street 2024
Retail HR Summit
THE Retail Conference
Upcoming Retail Events
Past Retail Events
Retail Insights
Retail Solutions
Advertise
About
Contact
Subscribe for free
Terms and Policies
Privacy Policy
New code of practice launched for airport retailers

The Airport Operators Association and the UK Travel Retail Forum have launched a code of practice for airport retailers to ensure greater transparency on how customers… View Article

GENERAL MERCHANDISE NEWS

New code of practice launched for airport retailers

The Airport Operators Association and the UK Travel Retail Forum have launched a code of practice for airport retailers to ensure greater transparency on how customers benefit from the VAT relief concession for airport retailers.

The industry-wide set of guidelines aims to give clarity to customers by requiring airport retailers to provide a clear explanation to all customers on how the VAT benefit is used and on when and why customers are required to present boarding passes.

The guidelines enshrine current best practice on VAT relief in airports and will be set out in-store and online.

Retailers who have signed up to the code of practice will report to the UK Travel Retail Forum on how they implement the code. The initiative is endorsed by UK airports, who will facilitate additional customer enquiries about the code.

Darren Caplan, chief executive of the Airport Operators Association, said: “AOA member airports are determined to ensure that passengers have an excellent experience from the moment they arrive at the airport to the moment they leave. We have worked closely with airport partners and retailers to improve information and transparency about how the retailers apply the VAT relief concession, ensuring travellers can continue to shop at UK airports confident in the knowledge that they are getting a great deal.”

The Airport Operators Association and the UK Travel Retail Forum said that retailers signed up to the code represent between 75% and 100% of retail sales at UK airports.

 

Subscribe For Retail News