THE RETAIL BULLETIN - The home of retail news
Click here
Home Page
News Categories
Commentary
Department Stores
Electricals and Tech
Entertainment
Fashion
Food and Drink
General Merchandise
Grocery
Health and Beauty
Home and DIY
Interviews
People Matter
Retail Business Strategy
Property
Retail Solutions
Electricals & Technology
Sports and Leisure
Christmas Ads
Shopping Centres, High Streets & Retail Parks
Retail Events
People in Retail Awards 2024
Retail HR Central 2024
The Future of The High Street 2024
Retail HR Summit
THE Retail Conference
Upcoming Retail Events
Past Retail Events
Retail Insights
Retail Solutions
Advertise
About
Contact
Subscribe for free
Terms and Policies
Privacy Policy
Asda and Walmart rolling out click & collect lockers

Asda is expanding its use of innovative tower lockers for click & collect as customers find them an attractive and convenient alternative to visiting stores when… View Article

FOOD AND DRINK NEWS UK

Asda and Walmart rolling out click & collect lockers

Asda is expanding its use of innovative tower lockers for click & collect as customers find them an attractive and convenient alternative to visiting stores when collecting their online orders.

During Retail’s Big Show, organised by the NRF Indrek Oolup,co-founder of Cleveron, which operates the tower lockers that have been adopted by Asda and its parent company Walmart – revealed that demand for the lockers by growing numbers of click & collect customers was leading to their broader roll-out.

Having initially used standard-build lockers Oolup says the tower variety was subsequently developed to minimise the space they required in terms of footprint and also boost their capacity. “We found they were filling up fast and so we wanted to maximise capacity and to not have retailers needing to buy another locker..”

The Tower 401 and larger 402 were created to solve the problem: “We were wasting cubic metres. They have dynamic shelving and sensors that detect products [and their sizes]. We also wanted to make the pick-up seamless and speed up the collection time for customers. There is no waiting – they are simply sent a code on their phone and it’s entered into the tower.”

They are presently located at 110 Walmart stores in the US with an average of 160 lockers at each site. Some locations have 250 lockers. “They are five metres high and can be built-out width ways as they are modular,” says Oolup.

The largest Calderon implementation is at the Zara store in Stratford where there are two towers located with the outlet that have a total capacity of 2,200 parcels.

Oolup points out that some retailers are using the towers to accept returns, which is very much the case in Hungary, Bulgaria and Spain, where the codes can be reused for the return of the item within a 14-day timeframe. Although there is a reluctance from some retailers to so easily accept returns he says they should do so as this “makes the journey as seamless as possible for the customer”.

 

Subscribe For Retail News