Retail HR Summit 2017

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The 9th HR Summit 2017, The Cavendish Conference Centre, London W1, 5th October 2017

The 9th Annual Retail HR Summit - 5th October 2017

Speakers to be announced.

Our annual retail HR conference brings together HR, reward and benefit professionals to discuss the latest research insights and the most innovative approaches to improving performance through employee engagement.

To ensure high levels of employee engagement, employers need to make sure that an employee's wellbeing is at the centre of the modern retail model. Retail lags behind many other industries when it comes to employee benefits and as employers continue to fight for the attention of Generation Y, incentives, benefits and wellbeing will become more and more important. What can retailers do to look after their employees better and increase staff loyalty now and in the future?

Digital is also helping HR departments to become more employee-centric. This evolution of HR is of significant importance to a business' overall digital transformation and is allowing HR departments to work and function in a more efficient way to support the changing business needs. But can HR adapt to the new reality and become a business driver or it is time for HR to move back to become an administrative, behind-the-scenes function?

Retailers should also be prepared for the National Living Wage by now but if they aren't, they should act quickly to ensure they are compliant, and that the financial impact of the changes are understood. Employers who are able to quickly adapt to these changes and embrace them are most likely to thrive as they will be best positioned to attract and retain talent.
Given the continued talent challenges in the market, being the owner of the recruitment brand and thinking like a marketing director to ensure the organisation can attract and hire the required talent, is essential. Employers today need to ensure they're investing in their employer brand so the right talent can find them.

Attend this interactive, retailer-led conference to find out how to:

Attend The Retail Bulletin's 8th Annual Retail HR Summit 2016 to learn about challenges faced, discuss and interact with your peers at this high quality, one day event. This is your opportunity to learn best practice methods, retain and develop your staff and attract the best talent, become a truly strategic HR function that embeds its people policies and procedures with long-term business priorities.


Speakers to be announced.

For all retailer speaker enquiries, please contact Claire Knott -


For all retailer speaker enquiries please contact Claire Knott -




Chair's welcome and opening comments
Paul Deeprose, Managing Director, The Career Gym Ltd


Retailer Keynote Address: Leadership and development - keeping it fresh

  • Professionalising leadership to create a high performance culture
  • Being a 'purposeful' organisation and reaching beyond the day-to-day
  • How to drive engagement long term - the link back to the customer
  • Leadership - how to drive recruitment, engagement and reward
  • True innovation strategies
  • Developing young talent into business leaders of the future
  • Aligning people and brand
  • Pushing responsibility back to line management



The gender pay gap - are you ready?

The implications of compulsory gender pay gap reporting are significant and employers should review their position before the obligations come into effect. During this presentation, our speakers will:

  • Explain what the gender pay gap is and outline how it differs from equal pay
  • Provide a brief overview of the new requirements, explain what needs reporting and the tricky areas
  • Advise delegates on how you might communicate and justify your gender pay gap and look at ways to lessen the gap going forward
  • Share their view as to best practice with regards to the preparatory steps you should be taking now and provide intel about what other retailers are currently doing
  • Highlight the key employment issues that are likely to arise, from staff morale issues to grievances and potential claims


10.30 -11.00

Retailer Case Study: Using Adobe e-signature to improve on-boarding efficiency

A summary of traditional contracting used, the pain points and the reasons for change

  • Reducing the significant time and effort spent on on-boarding new employees - to help expand the Group globally
  • Making the whole process digital - moving away from sending out paper based contracts and employment documents for wet signatures
  • Making the sending process simpler for new employees - sign documents via their mobile devices





Are reward and benefits still relevant in the retail sector?

  • What is the shape of the retail workforce?
  • What are their personal needs and pressures?
  • How should reward and benefits design reflect this?
  • How do you successfully engage employees with it?
  • What is the approach to take to rebuild your programme?
  • What is the impact on engagement and return on investment?


Panel Discussion: Future HR development - the changing face of HR

This interactive session asks our panel for their views on whether HR can adapt to a new reality and become a business driver or is it time for HR to move back and become an administrative behind-the-scenes function?

  • Doing more with less - the reality of lack of investment
  • Has HR lost it way and purpose?
  • Is HR still viewed as a support function?
  • How does HR operate without a 'proper' HR department
  • The transformation of HR from 'transactional' to 'business' partner
  • Organisational design to match the changing needs of the business
  • The impact of digital on HR -allowing HR departments to work and function in a more efficient way
  • How does HR evolve within a rapidly expanding company?





Interactive HR Workshop: Stop, Start, Continue - a practical and interactive approach to shape your distinct organisational culture

HR is uniquely placed to create conditions in which amazing workplaces develop and thrive. But, as no organisation is perfect, there will be things you need to change. In order to innovate, you need to create space. We need to adopt a 'start-up mindset' at times, and question our historic rituals and behaviours. What will you Stop doing that is no longer creating sufficient value? What will you Continue doing but more purposefully.


Retailer Case Study: The future of employee engagement in the retail sector

The UK is in the midst of a disengagement crisis - 77% of UK retail employees are not engaged with their company brand values, costing the retail workforce £628 million a year.

  • Disengagement and the correlation with largest share of the workforce - the millennial generation
  • Why achieving business success in today's competitive world is increasingly dependent on a happy and engaged workforce
  • Innovative ways to acquire, engage and retain talent


Retailer Case Study: What does today's CEO really need from their HR Director?

  • Being a credible and trusted HRD - translating HR ideas and thoughts from the Board
  • How can you best enhance this working relationship to gain maximum impact for your business and its people?
  • HR Strategy - the ability to contribute to the setting and delivery of the business strategy




Retailer Case Study: Improving the financial health of retail employees

1 in 2 employees worry about their finances and 1 in 3 say it impacts their productivity at work. Whilst 70% of employers believe they care, only 10% of employees think they do. We believe there is a strong financial and moral case for employers to help their staff with their financial health and we have developed a cost and risk free way for employers to do just that. Attend this session and Dunlem will share with you:

  • The average level of debt employees in the UK have
  • The impact it has on their lives at home and at work
  • How Dunelm improved their employees' financial health


Valuing your talent - how organisations are using HR analytics to understand how to make the most of their workforce

  • Introduction to a new framework of human capital/people measures
  • Findings from research investigating the impact of HR analytics and human capital data
  • Case study exploration of FTSE organisations using people data to make decisions


Chair's summary and closing remarks



Who Should Attend?

This best practice event is designed primarily for UK retailers to retain staff and attract the best talent by ensuring they have a truly strategic HR function that embeds its people policies and procedures with long-term business priorities.

The event will have a strategic focus and is aimed at HR and senior executives within retail in the following job functions:

With excellent networking opportunities throughout the day and a chance to ask our retail HR experts your burning questions during our interactive sessions and Twitter feed, can you afford not to attend this crucial event?


The Cavendish Conference Centre is ideally located and there is car parking nearby.

The Conference auditorium is very comfortable and the tiered classroom style is condusive to a lively atmosphere, creating interesting debate.

For hotel offers and choices, please scroll down this page.

22 Duchess Mews
London W1G 9DT
0207 637 5526
0207 631 2055

Click here for larger map


Retail Bulletin Events have built a reputation for providing quality content and stimulating lively debate among peer groups at their events.

The Retail Bulletin's 8th Annual Retail HR Summit will provide a great backdrop for the sponsors to reinforce their brand and knowledge and offers the opportunity to network with the UK's leading retailers. Sponsorship also includes marketing and editorial support which greatly enhances the value of our sponsorship packages.

If you are a solution provider or consultant and would like to discuss the sponsorship opportunities at this event, please contact:

Karen Howard: 01932 428376 or email


The Retail Bulletin Events Ltd, Nicholson House, 41 Thames Street, Weybridge, Surrey KT13 8JG.

For all sponsorship, networking and non retail speaking opportunities - please contact:

Karen Howard


T: 01932 428377

For all delegate queries - please contact:

Angela Beevers


For all retail speaking opportunities - please contact:

Claire Knott



What they said...

"Very insightful with good use of visuals, presentations and video"
"Some really interesting retail speakers"
The Body Shop
"Good variety of content"
"Great event for anyone who consults on international expansion or is involved directly for a retailer to learn from “people who have already got the badge''"
Columbus Consulting
"Conference was interesting, hugely interesting and inspiring"
Virgin Media
"Excellent day, learnt more in one day than in the year since the last conference"
SS Sports
"Very informative and well-paced throughout the day"
Voisins Department Store
"Informative sessions that will enable me to step outside of my role and look more objectively at our business in relation to the subjects covered"
"Plenty of useful and valuable information - thank you!"
Krispy Kreme
"An interesting insight into how companies are tackling the challenge of developing an omni-channel business"
Evans Cycles
"Very insightful"
"A lot of useful content, great retailer presentations"
River Island
"Speakers and topics deserving of much more than one day out of the office"
Total UK
"Thought provoking, helpful and interesting - lots of insights to think about!"
The Carphone Warehouse
"Another excellent conference and a very worthwhile investment of my time. Timely and relevant content"
"Insightful, diverse and informative day. Lots of food for thought for our mobile retail roadmap moving forward"
02 Ireland
"The Retail Bulletin International Expansion Summit brings together experts in global retailing for sharing best practice and networking"
"Useful and insightful, good to hear about the challenges and pitfalls other retailers go through"
Axminster Tool Centre
"Great day!"
Charles Tyrwhitt
"If you think HR is boring, come and change your mind"
And So To Bed
"A great insight to how other HR functions tackle common challenges"
Topshop (Arcadia)
"This event far exceeded my expectations on all levels"
"Extremely informative offering a great insight into other companies HR best practice, culture & ways of working, knowledge is only powerful if it's shared"
Yo! Sushi
"Interesting conference and lots of ideas to apply"
Sports Direct
"The best way to learn is through other people's experiences and that is what you get to experience care"
Tiger Stores
"Insightful knowledge and some great ideas!"
Virgin Holidays
"Putting yourself into your customers' shoes and agile adaptation of learnings will create the future of your business, excellent inputs received today!"
"High quality speakers, good, varied subjects, Interesting programme, enjoyable and"
John Smith & Son Group
"Very insightful and relevant to the industry practice in terms of current and future trends"
London College of Fashion


Delegate places must be pre-paid before the event date.
If you have any problems with online payment access, please contact Karen Howard on 01932 428 376.

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A retailer is defined as a company whose primary business is the sale of food, non-food goods or services to the general public from either physical or virtual stores. Retail Bulletin Events Ltd reserves the right to amend a booking post-payment.

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