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Virgin Media shops to permanently close after lockdown

Virgin Media has confirmed that its 53 shops across the UK will remain closed after lockdown restrictions on the retail sector are lifted on 15 June…. View Article

ELECTRICALS & TECHNOLOGY

Virgin Media shops to permanently close after lockdown

Virgin Media has confirmed that its 53 shops across the UK will remain closed after lockdown restrictions on the retail sector are lifted on 15 June.

The telecommunications company said it took the decision following a decline in the number of people visiting its stores due to most customer sales and enquiries now taking place online or on the phone.

The 341 staff who were not furloughed during the Covid-19 crisis will now be offered alternative employment in newly created roles within the business. These will include at-home customer service positions or one of 50 field sales advisor roles across the UK.

Robin Orr, executive director of sales at Virgin Media, told The Guardian: “We are focused on delivering the service customers want, in the ways they want it and at a time and a place that suits them. By creating new jobs in our most popular care and sales channels, we will be better able to provide our customers with the top service and support they rightly expect while retaining our talented workforce.”

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