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Marks & Spencer puts DisabledGo access guides on its website

Marks & Spencer has become the first retailer to share DisabledGo access guides containing detailed information on its stores’ accessibility for disabled people and carers. Available… View Article

DEPARTMENT STORES

Marks & Spencer puts DisabledGo access guides on its website

Marks & Spencer has become the first retailer to share DisabledGo access guides containing detailed information on its stores’ accessibility for disabled people and carers.

Available for customers online on the M&S.com store locator, the guides offer information on issues such as lighting levels, the number of accessible car parking spaces, and the provision of hearing loops.

The guides are the result of a 50-strong team of DisabledGo experts visiting hundreds of Marks & Spencer stores around the country. They analysed the stores’ accessibility and took images for M&S’ 590 owned stores.

DisabledGo works to help people with a range of conditions – from visual impairments, to autism, to wheelchair users. The guides are also designed to help others with access needs, such as parents with prams or those with mobility problems.

Sacha Berendji, retail director at Marks & Spencer, said: “At M&S we put the customer at the heart of everything we do and our stores being accessible for everyone is extremely important to us. We have a proud heritage of doing the right thing for our customers and it’s an area we want to continue to lead the market on by listening to our customers and responding to their needs.”

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