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John Lewis to allow third party retailers to access click & collect network

The John Lewis Partnership has announced plans to allow third party retailers to access its click & collect distribution network. The initiative will start with a… View Article

DEPARTMENT STORES

John Lewis to allow third party retailers to access click & collect network

The John Lewis Partnership has announced plans to allow third party retailers to access its click & collect distribution network.

The initiative will start with a trial collaboration with Boden whose customers will be able to use the service to pick up their parcels from 30 Waitrose & Partners stores. Boden orders placed by 7pm will be available for click & collect by the end of the next working day.

Launched in 2008, the Partnership’s click & collect service has seen orders increase by more than 50% in the last five years. Some 57% of the Partnership’s online orders are delivered through the service with 25% of packages collected at John Lewis shops and 75% at Waitrose stores.

The John Lewis Partnership said the move will help it to introduce new customers to its own product range and personalised customer service.

Bérangère Michel, operations director at John Lewis & Partners, said: “We were one of the first to launch a click & collect service at scale in the UK and we’re pleased that the service will now be used by other businesses. This is a great example of how we are combining the capabilities of John Lewis and Waitrose to deliver what retail needs, at a time when the sector is changing at an extraordinary pace.”

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