Technology
“Intimate” customer relationships will ‘drive investment in decision automation and analytics'
Survey finds 98% of enterprises are investing in decision automation technology over the next year to enhance the customer experience. Read more..
NRF Report: Major investments in technology at Tesco as it recognises omni-channel impact
Technology is driving great structural change within the retail sector and is determining the strategic imperatives for Tesco, which is investing significant amounts in creating the relevant infrastructure.By Glynn Davis in New York Read more..
NCR and PayPal aim to make payment easier for consumers when dining out and shopping
NCR Corporation and PayPal, Inc. have announced an agreement to integrate NCR’s mobile solutions for hospitality and retail with PayPal’s digital payment technology. Read more..
Product news: Reflexis voted top workforce management software company in customer satisfaction
For the seventh year in a row, retailers have rated Reflexis above all other workforce management software companies in the annual RIS News* Software LeaderBoard. Read more..
Special Report 3: Data increasingly used to enhance in-store customer experience
Enhancing the customer experience in-store by improving engagement and offering a more tailored proposition to each shopper is the target for retailers around the globe as the store fights to boost its relevance in a multi-channel environment. by Glynn Davis in Germany Read more..
Special report 2: Focus on offering standardised services across international markets
Global retailers are increasingly making centralised decisions and rolling out technology and processes from their head offices as they seek to reduce complexity and look for greater standardisation across their international estates. By Glynn Davis in Germany Read more..
Special Report: Big opportunity in store lifecycle management for Wincor Nixdorf
Tesco is among the first customers of Wincor Nixdorf to take its newly-created Store Lifecycle Management (SLM) solution that effectively involves the supermarket outsourcing the kitting-out of all technology and IT services into its new stores across the whole of Europe.By Glynn Davis in Germany Read more..
Western viewers fall behind in the web-connected TV revolution
Viewers in markets such as China, Brazil and India exploit the opportunities offered by web-connected television more than those in the UK, US and Germany. Read more..
Shell UK Retail to use Voice of the Customer solution to help customer satisfaction and loyalty
The system will be used across 800 service stations nationwide to gain and analyse customer feedback and act in real time to ’improve operational efficiency and enhance the customer experience’. Read more..
Product news: BCP adds digital voucher capability to its epos software solution
BCP has interfaced its EPoS software solution to mobile voucher and redemption specialist Eagle Eye so that retailers who use its retail software can take full advantage of the growing popularity of digital vouchers and coupons in the retail sector. Read more..
Comment: Big Data analytics in retail – what is the growth opportunity?
With the growth of e-tailing, Britain’s retail empire is expanding fast. Rich in data, organisations have masses of insight at their fingertips. By James Petter Read more..
Carphone Warehouse launches mobile payments app
Carphone Warehouse has launched a new mobile payments app. Read more..
