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What they said about Customer Loyalty 2014
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- 1Comment: what does personalisation mean to customer service?
- 2Waitrose to trial home scanning
- 3Young shoppers challenge retailers to create a more engaging in-store experience
- 4Sainsbury's to launch app that reduces checkout time to seconds
- 5New study: this year's Black Friday set to be the busiest yet
- 6Home Retail Group profits up 13% in first half
- 7Waitrose opens new concept 'Food & Home' shop
- 8Debenhams full-year profit down 21% as expected