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Age of entitlement: meeting 21st century customer expectations

Age of entitlement: meeting 21st century customer expectations

Friday May 22nd 2015

The Retail Bulletin Round Table: Building Loyalty in a Virtual World. Commentary by William Carson of Teleperformance.

John Lewis sales up 1.6% last week

John Lewis sales up 1.6% last week

Friday May 22nd 2015

Sales at John Lewis edged up 1.6% year-on-year last week with trade strongest during the second half.

New Nordstrom service lets customers shop by text

New Nordstrom service lets customers shop by text

Friday May 22nd 2015

US department store Nordstrom is to offer customers the option to shop and buy with a text message.

Moss Bros like-for-like sales climb by 7.4%

Moss Bros like-for-like sales climb by 7.4%

Friday May 22nd 2015

Moss Bros saw its like-for-like sales climb by 7.4% in the 15 weeks to 16 May as the men’s formalwear retailer benefited from improved retail sales and margins.

Whitbread names new chief executive

Whitbread names new chief executive

Friday May 22nd 2015

Costa owner Whitbread has appointed Alison Brittain as its new chief executive. She will succeed Andy Harrison who retiring in February 2016.

Booker Group to acquire Londis and Budgens

Booker Group to acquire Londis and Budgens

Friday May 22nd 2015

Food wholesaler Booker Group is to acquire the Londis and Budgens grocery chains in a £40 million deal.

Paul Smith store hosts pencil exhibition

Paul Smith store hosts pencil exhibition

Friday May 22nd 2015

The Paul Smith store in London’s Albemarle Street is hosting a charity project where photographs of pencils owned by famous people are exhibited in the store.

Footfall set to rise by 4.8% over bank holiday weekend

Footfall set to rise by 4.8% over bank holiday weekend

Thursday May 21st 2015

Footfall across UK retail destinations is set rise by 4.8% year-on-year over the upcoming bank holiday weekend according to retail intelligence specialist Springboard.

Marks & Spencer's profits rise for first time in four years

Marks & Spencer's profits rise for first time in four years

Wednesday May 20th 2015

Marks & Spencer has reported its first rise in full-year profits for four years as the retailer also saw a small increase in group sales.

Burberry posts increase in full-year profits

Burberry posts increase in full-year profits

Wednesday May 20th 2015

Burberry has posted a rise in profits for the year to 31 March but has lowered its profit guidance for the 2016 financial year due to movement in exchange rates.