The Omni-Channel Summit 2015

What they said about Customer Loyalty 2014

HR News

Retail employment figures may be muted but people still top the agenda

Friday October 24th 2014

Despite unemployment being at a six-year low, the retail sector, and particularly the grocery sector, is facing some serious challenges from continued pressure on household budgets, food inflation and the change in consumer shopping habits. By Gavin Matthews, head of retail at Bond Dickinson.

New technology putting pressure on retailers to enhance customer service

Monday October 20th 2014

Latest research has shown that new technology is increasing the pressure on retailers to enhance levels of customer service as they compete for tech-savvy customers.

Homebase launches Design & Decorating Academy

Wednesday October 15th 2014

Homebase has launched a new programme that aims to get more young people interested in careers in interior design and decorating.

One in five SMEs duped by job seekers

Tuesday September 16th 2014

A new survey has revealed that as many as one in five small and medium sized firms across the UK have received a fraudulent reference for a potential job candidate.

Comment: don’t let the wrong staff ruin your Christmas

Wednesday September 10th 2014

Christmas is a make-or-break time to build your customer base and up-sell related products. But your marketing efforts - and your anticipated profits - could all go up in smoke if you fail to recruit the right staff. By Lucy Beaumont

New West End Company appoints MD for the trading environment

Tuesday September 9th 2014

New West End Company, the organisation responsible for the management and promotion of London’s Bond Street, Oxford Street and Regent Street, has appointed Steven Medway to the newly created role of managing director - trading environment.

Motivating teams to give great customer service

Friday August 29th 2014

There is no better time than the busy summer months to revitalise your teams’ motivation and to make sure that customers are getting great service. The challenge is finding a way to promote peer-to-peer recognition that includes everyone and has a positive effect across the business.

Morrisons creates physical Academy to develop customer-centric approach

Thursday August 21st 2014

With the world of retail changing so quickly Morrisons has recognised the need to become more customer-centric. By Glynn Davis

Retail sector employers setting the standard for new apprenticeships

Thursday August 21st 2014

Employers from across the retail industry are being urged to help refine apprenticeship standards that have been developed as part of the second round of apprenticeship trailblazers announced by the Government.

Argos appoints head of own brand

Wednesday August 20th 2014

Argos has appointed Alyson Lockley as its new head of own brand.