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Customer Loyalty Conference 2014
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The Retail Bulletin Customer Loyalty Summit 2014



Multichannel

Top spot in fashion omni-channel survey taken by Topshop

Friday March 14th 2014

Kurt Salmon research reveals John Lewis and House of Fraser are also ahead of the average but there’s still plenty of room for improvement.     Read more..

5 Powerful Marketing Trends for 2014

Friday March 7th 2014

Marc Darling, Sales & Marketing Director at Tibco Loyalty Lab says retailers should be getting much more out of their customer data to grow sales and customer loyalty.     Read more..

Permissions and strong customer relationships critical for SoLoMo marketing to succeed

Wednesday February 26th 2014

Study reveals vast majority of consumers demand companies lay groundwork before embarking on Social Local Mobile campaigns     Read more..

Bathstore in turnaround to join top performing online retailers in Q1

Wednesday February 12th 2014

Bathroom specialist Bathstore has achieved such a dramatically improved performance from its website in Q1 2014 that it has one of the UK’s best performing sites, according to the latest results from the quarterly testing of the Retail 500 of top UK online stores.By Glynn Davis     Read more..

Special report:The 5th Annual Retail Bulletin Omni-channel Summit 2014

Friday February 7th 2014

Thinking about channels instead of simply focusing on the demands of the customer can be detrimental to the development of seamless multi-channel propositions, suggest a growing number of retailers. By Glynn Davis     Read more..

Comment: New Look vs Topshop – who is playing the online game better?

Thursday January 30th 2014

Paid search advertising reaps dividends for New Look. By Dino Georgiou     Read more..

KPMG Comment: retailers must plough proceeds of Christmas back into their systems and invest

Friday January 17th 2014

David McCorquodale, UK Head of Retail at KPMG, comments on the latest Retail Sales figures from the Office for National Statistics.     Read more..

Special NRF report: Fashion retailers collaborate to create solution fit for multi-channel world

Friday January 17th 2014

Major global fashion retailers have come together in an unprecedented way to co-develop a fashion management solution with SAP that aligns their wholesale / manufacturing systems with those from their retail operations. By Glynn Davis     Read more..

Special NRF report: Decathlon develops RFID to revolutionise stores and back of house

Friday January 17th 2014

Sports retailer Decathlon is rolling out RFID as part of a drive to both revolutionise its digital activities in-store and dramatically improve efficiencies in its warehouses, which all fits into its multi-channel strategy. By Glynn Davis     Read more..

Click & collect set to fuel logistics collaborations

Friday January 10th 2014

Increased take-up of click & collect type services by shoppers will likely lead to greater supply chain collaboration between retailers when making deliveries of goods to their high street stores. By Glynn Davis     Read more..