A study of phone call and website data from a group of online retailers reveals some interesting trends.
Unsurprisingly, the survey also shows they are unlikely to make a repeat purchase, following bad customer service.
Greg Zemor, Co-Founder of marketplace distribution solution Neteven, discusses how UK retailers can make their products attractive online in Europe.
Drinks retailer Bargain Booze has upped its online game as its website has become the UKs best performing online retail site in Q1 2014. By Glynn Davis
The world of e-commerce has come a long way since the ground-breaking Minitel computer was first introduced in 1982 as a quick and easy way for the French to pay for goods and services online. By Neil Caldwell
Still all to play for with bricks & mortar as stores can close the gap with online through in-store technology innovations and logistics.
Predicted explosive growth in connected devices and the mass of data they produce will provide retailers with an opportunity to develop their businesses based on rich insight and help in the creation of new retail models on the high street.
Limited number of retailer places available to discuss ways to improve payment processing efficiency and more..
Kurt Salmon research reveals John Lewis and House of Fraser are also ahead of the average but theres still plenty of room for improvement.
Marc Darling, Sales & Marketing Director at Tibco Loyalty Lab says retailers should be getting much more out of their customer data to grow sales and customer loyalty.