Kurt Salmon research reveals John Lewis and House of Fraser are also ahead of the average but there’s still plenty of room for improvement. Read more..
Marc Darling, Sales & Marketing Director at Tibco Loyalty Lab says retailers should be getting much more out of their customer data to grow sales and customer loyalty. Read more..
Study reveals vast majority of consumers demand companies lay groundwork before embarking on Social Local Mobile campaigns Read more..
Bathroom specialist Bathstore has achieved such a dramatically improved performance from its website in Q1 2014 that it has one of the UK’s best performing sites, according to the latest results from the quarterly testing of the Retail 500 of top UK online stores.By Glynn Davis Read more..
Thinking about channels instead of simply focusing on the demands of the customer can be detrimental to the development of seamless multi-channel propositions, suggest a growing number of retailers. By Glynn Davis Read more..
Paid search advertising reaps dividends for New Look. By Dino Georgiou Read more..
David McCorquodale, UK Head of Retail at KPMG, comments on the latest Retail Sales figures from the Office for National Statistics. Read more..
Major global fashion retailers have come together in an unprecedented way to co-develop a fashion management solution with SAP that aligns their wholesale / manufacturing systems with those from their retail operations. By Glynn Davis Read more..
Sports retailer Decathlon is rolling out RFID as part of a drive to both revolutionise its digital activities in-store and dramatically improve efficiencies in its warehouses, which all fits into its multi-channel strategy. By Glynn Davis Read more..
Increased take-up of click & collect type services by shoppers will likely lead to greater supply chain collaboration between retailers when making deliveries of goods to their high street stores. By Glynn Davis Read more..