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The Multichannel Retail Summit 2011
Following on from last year's highly successful inaugural summit, The Retail Bulletin has launched their 2011 event, moving to a bigger venue and central London location.
It is now even more vital for retailers to make multichannel part of the culture of their business. They must engage their customers through a variety of different channels to increase sales and delight the customer with a seamless customer experience however they choose to shop.
And of course, the customer’s purchase is not the only aspect of the operation. Supply chain efficiency, CRM, customer insight, social media, conversion, return on investment all play an important part in the bigger picture.
The Retail Bulletin’s Multichannel Summit 2011, sponsored by k3, will cover these issues and much more at the Cavendish Conference Centre, London on February 2nd 2011. With an impressive line-up of speakers already confirmed, this is an event you should not miss.
Confirmed speakers so far include Simon Russell, Head of Multi-Channel, John Lewis, Simon Forster, Director responsible for Debenhams.com, Fergus Boyd, Acting Head of eBusiness, Virgin Atlantic Airways Ltd, Simon Harrow, Technology Officer, Kiddicare, Mark Hodgkinson, Director of Digital and Financial Services, Asda.com, Rob Jones, General Manager -Online, Harvey Nichols, Brian Curran, Head of Group Direct Marketing & Publishing , Mothercare, Rod Anthony, eCommerce R&D Manager, Aurora Fashions, Amanda Hepburn, UK Content & Communities Manager, Game Group, Steve Wind-Mozley, Ecommerce Director, Game Group, Antony Smith, Head of CRM, Gala Coral Group
This interactive event will examine how retailers can maximise profits and market share through cost effective, seamless, integrated multichannel strategies. Whether you are a retailer with one shop or website looking to add new channels or an established multichannel player looking to for new ways to maximise revenues and engage your customers, then this is the conference for you. To view the programme and register now, go to http://www.retailbulletinconferences.com/multichannel2011/
Tagged as: multichannel | retail | summit | K3
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