Follow us:

Retail News RSS feed Twitter Facebook Pinterest youTube

Please enter your email address to access this article.

Submit and access the article

‘Mail-back Monday’ will be the busiest day for returning Christmas gifts

Monday January 4th 2016

Royal Mail has predicted that today will be the busiest day for online returns through the post as shoppers rush to send back unwanted Christmas gifts and online purchases.

On Monday 4 January online returns are predicted to jump by more than 50% in a single day compared to the average number of return parcels per day in December.

The prediction is based on the number of returns parcels handled by Royal Mail through its Tracked Returns service which is used by more than 500 e-retailers for the return of unwanted online purchases.

Royal Mail said the number of parcels returned through the service increased by 41% in the week after Christmas compared to average number of daily return parcels in December. The greatest number of return parcels were processed in Royal Mail’s London Houslow, Northampton and Gatwick mail centres.

Royal Mail’s Delivery Matters research shows that last year one in six online shoppers claimed to have returned or were planning to return an online Christmas purchase. Clothes were found to be the most likely items to be to be returned followed by toys and electronics.

Nick Landon, managing director of Royal Mail Parcels, said: “Monday is set to be a huge day for mailing back unwanted Christmas gifts and online purchases. We expect the volume of return parcels to jump by more than 50% on this single day. More and more shoppers are using the post to return their unwanted online purchases. At this time of year the easiest way for many shoppers to return their items is to pop them in the mail rather than tackle the post-Christmas queues.”