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You are here: Home | Design, Marketing and Brands | Commission-free reward strategy has improves Carphone Warehouse staff engagement levels.

Commission-free reward strategy has improves Carphone Warehouse staff engagement levels.

Wednesday March 3rd 2010

The company moved to pay employees for giving good customer service rather than for individual sales.

The move marked a step ch

ange for a sector in which commission has been the reward mainstay and is often regarded as encouraging aggressive sales tactics at the expense of good customer service.

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